Administrative Officer

General Objectives & Tasks :

1. Welcome and greet customers:

• Receive customers and beneficiaries at the customer service unit with a smile.
• Provide the best service to customers through meeting their needs and directing them when necessary.
• Create partner sheets for each customer.
• Ensure the retrieval of all necessary information.
• Check on the system if the searched items and products exist.
• Issue the corresponding invoices and hand them over to the concerned customers according to the applied procedure.
• Ensure the data entry on the customer service’s software.
• Redirect the users to the cashier of the unit.

Position Requirements:

Professional competencies:

• Familiarity with all the products and services offered as well as the technical terms.
• Knowledge of the customer service and selling techniques.
• Mastery of arcenciel's culture, values and procedures

Personal competencies:

• Good communication
• Organizational capacity
• Negotiation
• Stress management
• Patience
• Adaptability
• Team work capacity

Working schedule: Monday till Friday from 8 am till 4 pm, may require additional working hours