Center Manager

General Objectives & Tasks : 1- Guarantee the quality of the services of the center: Ensure the good reception, identification and orientation of beneficiaries and clients of the center by implementing corresponding monitoring tools. Centralize criticisms of beneficiaries and customers, take them into consideration and find solutions. Ensure the reporting of claims. Analyze non-provided requests. Identify priority needs based on pre-established relevant criteria. Present to programs managers the various needs of the region. Conduct and submit quality reports to program managers. Ensure the safety of the premises (existence of fire extinguishers in the building ...) and the respect of safety instructions by volunteers and beneficiaries. Ensure procurement and purchase orders for buildings and equipment (safety, hygiene, aesthetics, functionality). Ensure the proper use of energy and waste reduction. 2- Manage the operation and activities of the center, by respecting the framework of action (strategy, culture, management systems and budgets), and using franchise toolkit (procedures, business models and management systems): Manage the costs (return, collection, reimbursement). Control sales (diversification, prices, receipts). Monitor budget implementation and key performance indicator tools and proceed accordingly. Communicate the budget and the key performance indicator tools to all the concerned people at the center. Forecast the activities and transmit them to the concerned departments. Ensure a link with other programs of arcenciel and guarantee the support of departments to various activities of the center. Make sure that all the procedures are being properly implemented (human resources, logistics, accounting, security procedures...) 3- Manage the center team: Participate in the recruitment and integration of the team. Oversee the responsibilities of each member of the team. Ensure good working conditions (peaceful, cleanliness ...). Ensure the administration and management of the team (working conditions, leaves, holidays, insurance, etc.). Identify the ongoing training needs of the staff and recruitment requests to the human resources department. 4-  Strengthen the presence of the center in the area of activity: Collaborate and network with the resources of the community (municipality, school, other NGO ...). Communicate the activities of the center. Participate in the marketing campaigns of arcenciel Position Requirements: Professional competencies: Good knowledge of arcenciel’s culture and its internal regulations and ability to transmit them Advanced and diverse managerial skills Personal competencies: Leadership Active listening Ability to synthesize Team player Patience Commitment Excellent communication skills Conflict management Respect for confidentiality Organizational capacity Working hours: Monday till Saturday from 8 am till 4 pm Probation Period: 3 months