Clients Services Operations Supervisor

General objectives & tasks:

1- Management of the clients services team:

• Manage the organization and distribution of tasks for his team.
• Support the training of clients’ services operators (cashier, administrative agent, delivery manager).
• Coordinate the work of the team.

2- Client relationship management:

• Identify and respond to client needs for technical aids in the best conditions.
• Provide quality service.
• Identify complaints from clients and beneficiaries and develop the necessary corrective actions.
• Ensure that clients and beneficiaries are respected and treated fairly.
• Whether or not to grant client credits and ensure follow-up.
• Make sure clients and beneficiaries are always satisfied.
• Manage beneficiaries’ conflicts.

3- Ensure the proper functionality of the unit:

• Control the cash registers.
• Check the corrections (credit note and return).
• Control the margins by product (sale price - purchase price).
• Validate supply and stock transfer requests.
• Ensure the implementation and compliance with procedures.
• Send daily cash-out and daily activity reports to the center’s accounting relay and to the center manager.
• Draw up the budget for your unit and ensure that it is respected.
• Apply the strategic orientations in consultation with the mobility and center program manager.

4- Participate in the development of the services:

• Suggest to the center manager and the mobility program the development of new items and services.
• Suggest to the center manager and the mobility program the development of work organization.
• Propose strategic orientations for the service to the center manager and of the mobility program.

Position Requirements:

Professional Competencies: 

• Knowledge of all products and services offered as well as medical technical terms relating to them.
• Good knowledge of techniques and commercial communication.
• Mastery of arcenciel culture, values ​​and procedures.

Personal Competencies: 

• Good communication skills.
• Organizational capacity.
• Negotiation.
• Comprehension.
• Leadership.
• Stress management.
• Patience.
• Adaptability.
• Conflict management.
• Ability to work in a team.

Working Schedule: Monday till Friday from 08:00am till 04:00pm/09:00am till 05:00pm.

Contract Type: 1 year (renewable).