Data entry and operation coordinator

General objectives and tasks:

1- Plan and set up operation activities:

• Prepare daily route sheets to ensure the smooth operation of the collection vehicle.
• Perform regular meetings with the operations team and other staff members, to discuss pending issues and problems, suggest action plans, new operational policies and procedures, and provide guidelines to meet goals.
• Ensure the preventive maintenance of trucks and machines used in the unit.
• Help identify and contact new potential partners for the collection and sales of recyclable materials.
• Prepare needed purchase orders and invoices in coordination with the concerned departments.

2-Follow up and monitor the field operation:

• Oversee the operational activities related to the collection of recyclable materials.
• Monitor the performance of the areas’ vehicles and personnel to ensure plans are being fully implemented.
• Follow up on data collection and analysis.
• Ensure that operations’ plans, policies and standards are applied.
• Help identify specific needs in order to increase the efficiency of the unit and engage all the stakeholders in the implementation of the proposed solutions.
• Perform audit and spot checks on clients and bin locations.
• Prepare regular reports on various operations and processes as per business requirement.
• Ensure that all operations are carried out within the set safety and health standards; introduce new related rules and regulations to improve work processes.

3- Coordinate with customers to ensure proper service and follow up on related issues and complaints:

• Sustain arcenciel image, ensure abidance through setting work standards and plans, and delivery of high quality service to the community.
• Conduct regular meetings with clients’ management, follow-up on requests and complaints with the operations team and report major issues to the unit manager.
• Follow up on invoice and payment status with the customers.

4- Evaluate staff performance and follow up on personnel related matters:

• Monitor and approve the subordinates’ attendance, and absences including leaves of all types.
• Follow up and handle complaints from the hotline, and the customer relations as well as requests from the unit manager
• Create and review departmental KPIs frequently to ensure that actual performance meets planned performance.
• Provide guidance and assistance to subordinates

5- Abide by the organization safety regulations and at all times fulfill the assigned responsibility as per the company Occupational Health Safety manual.

6- Perform other tasks and activities as requested.

Position requirements:

Professional skills:

• Basic to medium IT skills (databases, MS Office etc...)
• Data analysis
• Knowledge on budget
• Operations management
• Optimization process
• ISO compliance

Personal skills:

• Good communication skills
• Organizational skills
• Adaptability
• Attention to details
• Solution generation
• Leadership
• Teamwork
• Patience
• Flexibility
• Decision reliability

Working schedule: Monday till Friday 7:30 am – 4:30 pm

Contract type: 1 year (May be renewable)