Employee Relations Specialist

General objectives & tasks:

1. Promote the "active listening" mission within the Human Resources Department:

• Visit the different centers of arcenciel, in a scheduled way, in order to actively listen to all employees’ matters.
• Counsel employees regarding work, family, or personal problems.
• Identify any dysfunction among employees, endorse their development and promote their rotation when needed.
• Organize therapy focus group sessions as well as other activities in order to grow the employees’ potential and enhance their productivity.
• Identify assistance ways, fair criteria, procedures, support system and an Individual Progression Plan for employees facing difficulties.
• Centralize data related to employees facing difficulties through the HR software (Pledge) within the HR department.
• Decide, with the direct supervisors of employees facing difficulties, a fair distribution of social aids, based on preset objective criteria.
• Improve and maintain connections with professionals to benefit from their medical care networks (hospitals, laboratories, dispensaries, pharmacies, etc.), in coordination with the health and social units in different centers.
• Stay in direct contact with HR Representatives in different centers for better coordination, decision-making and necessary interventions.
• Maintain close ties with all the supporting godfathers/godmothers at arcenciel and provide them with necessary regular trainings.
• Provide support to parents of employees facing difficulties when needed.
• Coordinate trainings on active listening and supporting system.
• Respect arcenciel’s mission and values as well as policies and procedures.

2. Promote employees’ welfare within the organization:

• Assist the Human Resources Manager in evaluating, mediating and resolving human relations problems such as dispute, miscommunication, work-related problems etc.
• Approach each scenario from an objective perspective: the needs of the business, as a whole, versus the needs of the individual, and be able to empathize with both scenario and find the just solution.
• Participate in meeting with management to determine appropriate actions.
• Promote employees’ health and well-being.
• Focus and try to resolve issues affecting the morale, productivity and welfare of employees, such as pay and benefits, supporting work-life balance, and safe working conditions.
• Promote the internal communication and sharing of information.
• Prepare newsletter, emails and memos to communicate information about the organization in terms of news, announcements and decisions.

Position Requirements:

Skill set and competencies:

• Previous experience as Employee relations.
• Understanding of the logic of various HRIS.
• Proficiency in dealing with different types of impairments.
• Understanding of the Lebanese Labor law and Social Security law.
• Strong communication skills, both written and verbal, with the ability to relate to people at all levels.
• Ability to work on confidential information.
• High level of confidentiality and respect of work secrecy.
• Ability to recognize own’s limitations, respond to difficult situations and be fully objective in taking decisions.
• Capable in being critical and analytical.
• Strong organizational skills and ability to prioritize.
• Strong interpersonal, mediation and negotiation skills.
• Flexible and committed
• Initiative taker personality.
• Tactful and diplomatic.
• Ability to work accurately, with attention to detail.

Working schedule: Monday till Friday from 9:00 am till 5:00 pm.