Key Account Manager

Responsibilities:

•  On-Going assessment of key accounts’ sales performance with the objective of creating client loyalty & guaranteeing future sales.
• Conduct strategic account reviews on regular basis to review service needs and usage trends
• Have knowledge about both the products and the targeted clients, and explain how the uses and benefits of the products in the clients’ business (increase revenues, reduce costs etc.).
• Create client base development, expansion goals, budgets & profit margin targets, and execute accordingly.
• Focus on increasing loyal customer base in the designated segment
• Develop & execute client relationship plan including account review, client satisfaction & retention measures while building & maintaining strong client interactionsManage, support & service the key accounts’ related needs
• Anticipate & understand key clients’ specific needs & offering solutions
• Listen to and assess customer needs (Price, delivery dates, dependability, quality of service and product etc.) either over the phone or in person, and provide appropriate solutions.
• Address client concerns & ensure solving problems in a timely manner
• Conduct market research and competitor analysis and identify key opportunities
• Identify & leverage opportunities & report to the Sales with information regarding clients & prospects with the respective strategies employed. Forecast demand so no sales are missed-Build follow-up plans
• Define & prepare sales proposals
• Achieve the assigned sales volume for the handled market segment and within the set period
• Develop a strong relationship internally to insure timely delivery to customers
• Continuous customer focus