Case Worker - Emergency Response

This position has been created as a response to the emergency situation in Beirut areas that were affected by the latest explosion.

S/he identifies needs and protection risks at both individual and household levels and refers them to adequate specialized services (NGOs, MOSA, etc.). S/he elaborates follows and evaluates the social project with concerned families/individuals. Upon needs, s/she requests Emergency Cash Assistance (ECA) and provides support and follow-up. S/he participates in awareness-raising activities at the community level and contributes to the community-based protection intervention.

Key Focus Areas

Strategic and operational

(Any additional task strictly related to the role and necessary for the implementation of the activities.)

• IDENTIFICATION OF THE MOST VULNERABLE AND AT-RISK INDIVIDUALS AND HOUSEHOLDS
• Organize outreach activities and visits in the different activities’ locations;
• Join field teams from other departments (Shelter, Protection, MEAL, Livelihoods) during their field visits in order to support safe identification and referral;
• Conduct interviews with beneficiaries in order to identify vulnerabilities and risks, with special attention to the most at-risk profiles: persons with specific needs, women heads of household and women at risk, persons with a disability, marginalized individuals, etc.;
• Take informed consent to undertake any further action or referral
• SOCIAL COUNSELLING and CASE MANAGEMENT
• Conduct a social assessment, including identification of needs and capacities at the household and individual levels, giving particular attention to protection concerns;
• Listen with respect and attention, provide psychosocial support at the individual and family levels;
• In collaboration with the concerned individual, design an Action Plan, to be validated by the Technical manager, and ensure regular follow-up;
• Establish a file for each family to record the situation, plan of intervention, follow up and updates;
• Promote resilience and empowerment by ensuring beneficiaries’ full participation in the process;
• Refer cases to internal and external relevant services based on needs and upon consent, in collaboration with the Referral officers, and follow up on the service provision.
• REQUEST AND FOLLOW UP OF EMERGENCY CASH ASSISTANCE
• Request Emergency Cash Assistance upon identification of an urgent need of financial support to overcome a shock or protection threat;
• Upon selection, ensure a proper follow up on the use of ECA.
• COMMUNITY-BASED PROTECTION AND AWARENESS RAISING ACTIVITIES
• Be knowledgeable of the services provided in the area of intervention by both INGOs, local organizations, and institutions, contribute to updating the service mapping in coordination with the Referral officers;
• Provide information on the services available to refugees and vulnerable host communities;
• Propose and support community-based events, in coordination with community volunteers, other teams, and partners, aiming to raise awareness on protection topics.
• Contribute to the development of communication material on protection topics.
• DEPLOYMENT TO EMERGENCY RESPONSE
• In case of emergency (related to COVID-19 pandemic, etc.), be quickly deployable to provide timely support to the households and individuals impacted, and to refer them to relevant services;
• Participate in sensitization activities at the community level, in coordination with community volunteers and the Health team, on protection issues but also on COVID-19 related precautions measures.
• COORDINATION WITH INTERNAL AND EXTERNAL ACTORS
• Contribute to the protection mainstreaming in activities implemented by other teams at the base level through the provision of protection training;
• Attend Protection related working groups (PWG, CPWG, GBVWG) and provide updates of main trends to the line manager and Protection Technical Advisor.
• REPORTING
• Provide weekly and monthly activity reports to the line manager;
• Report on any trend related to protection and propose adaptation measures.
• Accomplish any other assignments given by supervisors or the PM.
• Safeguarding and child protection:
• Ensure the best practices in B&Z safeguarding measures and child protection policy as well as code of conduct.
• Conduct refresher training and coaching session on CP and safeguarding to the protection and no protection staff whenever needed.
• Refer to Functional Supervisor in HQ for technical support and advice
• Fulfilling other duties and responsibilities of a similar level as needed.
• The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

Miscellaneous

Experience

• 2 years of job experience relevant to the function, in a comparable environment with non-governmental organizations.
• Excellent interpersonal skills.
• Prior experience in delivering tasks according to tight deadlines.
• Professional experience in case management (CP/GBV)
• Good skills in anticipating problems and developing solutions; - Excellent organizational and planning skills.
• Ability to work on own initiative.
• Ability to deal with administration and documentation.
• Willingness to travel frequently to rural field locations.
• Knowledge of English written and spoken.
• Computer literacy, particularly in Microsoft Office programs such as Word and Excel as well as accounting packages & other database competencies.
• Working knowledge of a range of donor rules and regulations.

Functional

• At least 5 years in humanitarian assistance and 2 years of international relief and emergency experience in the same position,
• Experience in conflict/post-conflict contexts, with experience in supporting emergency responses, access and security analysis, and management
• Good expertise in protection, with a focus on CP/SGBV
• Ability to set high standards for quality of work and quick adaptability and flexibility in a stressful environment
• Ability to manage human, technical, administrative, and financial resources.
• Facilitating and encouraging open communication in the team, communicating effectively.
• Previous achievement in Project Proposal Writing.
• Perfect knowledge of all the phases of the PCM.
• Ability to work in partnership with local organizations and under stressful conditions.
• MS. Proficiency (word, excel, etc.)

Behavioral

• Excellent communication skills.
• High level of negotiation and diplomacy skills.
• Cultural awareness.
• Teamwork
• Planning and Organizing.
• Stress management skills: the ability to work under pressure to meet tight deadlines, with peaks of heavy workloads;
• Flexibility and adaptability; Adaptability to changing work environment and possible volatile security situation.
• Relationship building.
• Initiative
• Problem-solving and decision making
• Driving and achieving results
• Humanitarian motivation and commitment to B&Z values
• Respect for B&Z policies and procedures