GBV Case Worker - Nabaa

Basmeh & Zeitooneh is a registered Lebanese organization, committed to serving refugees and vulnerable communities in Lebanon, through four community centers across the country. The organization runs educational, relief, livelihoods, and protection programs, and aims to serve as an inclusive and supportive focal point for the entire community.

Basmeh & Zeitooneh has a zero-tolerance policy for sexual exploitation, abuse, and child abuse. Also, fraud, bribery, and corrupt activities.

Basmeh & Zeitooneh (B&Z) is committed to maintaining the security, confidentiality, and privacy of your personal information.

Basmeh & Zeitooneh is committed to safeguarding the well-being of children and upholding the Convention on the Rights of the Child, Basmeh & Zeitooneh maintains a zero-tolerance policy on child abuse.

Job Purpose: 

The GBV Case Worker is responsible for the provision of quality Psychosocial Support and case management, including direct counseling, to GBV survivors, in line with best practice and international standards. They will adhere to the guiding principles of GBV case management, including: maintaining a survivor-centered approach, prioritizing safety concerns, "do no harm," ensuring a non-discriminatory approach, maintaining confidentiality, respecting professional boundaries, and avoiding conflicts of interest.

Major Activities :

• Detect, counsel, and follow up on individual GBV cases, specifically including cases of intimate partner violence, sexual violence, child marriage, and other forms of GBV, identified by the B&Z team, referred by other agencies, or through community services and protection monitors where applicable.
• In compliance with practices and international standards in GBV response, provide direct psychosocial support and crisis intervention to vulnerable women, girls, men, and boys, particularly GBV survivors. At all times, ensure the survivor's safety, the confidentiality of their information, and their right to access services without any discrimination.
• Familiarize with and support cash assistance initiatives, including Emergency Cash Assistance (ECA) and Recurrent Cash Assistance (RCA), where applicable.
• Provide case management services through high-quality and confidential interventions in line with minimum standards for service provision. This includes risk assessment, needs assessment, development of an action plan for recovery and a safety plan when needed, conducting referrals to relevant services, implementing the action plan, ensuring appropriate follow-up, and case closure when appropriate.
• The case management process should be implemented through a survivor-centered approach, empowering survivors to access their rights, regain control over their lives, and restore dignity.
• Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow-up, and confidential information sharing.
• Maintain accurate and complete case records and store GBV data while ensuring the utmost confidentiality of case management data and information throughout the case management process, including protection referrals.
• Provide age-appropriate counseling for vulnerable adolescent girls and children through the implementation of tools developed for caring for child survivors and always acting in the best interests of the child.
• Ensure close coordination with PSS teams to facilitate referrals between case management and focused/community-based PSS.
• Advocate with different institutions and service providers to help survivors access needed resources and services.
• Provide daily and weekly updates to the Protection Officer about new cases assessed.
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management.
• Prioritize self-care and stress management to ensure ongoing professional well-being and effectiveness.

Education & Experience:

• University degree in Social Work, Psychology, or other related fields
• A minimum of 2 years of experience in social work or case management, preferably with GBV survivors
• Excellent interpersonal and communication skills
• Computer literacy (Word, Excel)
• Strong reporting skills, both oral and written
• Fluency in Arabic and English (written and spoken)
• Experience working with vulnerable populations, particularly women and children
• Understanding of and commitment to humanitarian principles and gender equality
• Ability to maintain confidentiality and professional boundaries
• Ability to work independently and as part of a team in a high-stress environment
• Excellent time management and organizational skills
• Training in GBV case management and/or Psychological First Aid (PFA) is a plus

Competencies

Functional: 

• Positive communication and active listening skills to effectively understand and address the needs of beneficiaries.
• Ability to network and coordinate with relevant service providers to ensure holistic support for beneficiaries.
• Cultural sensitivity and respect for the diverse backgrounds and beliefs of beneficiaries and colleagues.
• Commitment to ongoing professional development and learning, particularly in areas relevant to GBV and case management.
• Empathy and compassion towards beneficiaries, demonstrating a genuine understanding of their experiences and challenges.
• Flexibility and adaptability to effectively manage workload and respond to the demands of a dynamic and potentially stressful work environment.
• Ability to work directly and confidently with beneficiaries, providing support and guidance throughout the case management process.
• Strong crisis intervention skills, including the ability to assess and respond to immediate safety concerns.
• Ability to conduct thorough risk assessments and develop comprehensive safety plans for GBV survivors.

Behavioral:

• Excellent planning and organizational skills to effectively manage caseloads and prioritize tasks.
• Strong teamwork and collaboration skills, fostering positive relationships with colleagues and partners.
• High level of confidentiality, maintaining respect for beneficiaries' privacy and upholding principles of non-discrimination and do-no-harm.
• Excellent interpersonal and communication skills, enabling clear and respectful interactions with beneficiaries, colleagues, and other stakeholders.
• Flexibility and adaptability, including willingness to work outside regular hours when necessary to respond to urgent cases.
• Demonstrated commitment to humanitarian principles and the values of B&Z, upholding the organization's mission and vision.
• Strong sense of accountability and ethical conduct, maintaining professional boundaries and adhering to organizational policies and procedures.
• Resilience and stress management skills to cope with the emotional demands of working with GBV survivor