Program Development and Quality Manager (Generic Position)

CARE International foundation and its Mission, are built around life-saving, fighting poverty and social justice programming. CARE International Lebanon programs offer variety of spectrum with emergency and development programs across the board throughout the country. CARE International presence in Lebanon stems from 2006, and recently it has been relaunched in 2014 to support Syrian refugees that were displaced in Lebanon from ongoing civil War.

Currently, CARE International presence is throughout the country with offices in Beirut and Tripoli. Our main program sectors are; Gender-Protection, Food Security Livelihood and Shelter with aspiration to work on Environment and Governance areas in forthcoming period. Currently programming is focused on addressing multi-challenges faced by the most vulnerable in Lebanon: a) vulnerable communities affected by Lebanon socio-economic crisis; b) Syrian refugees hosted throughout the country; c) citizens affected by Beirut Explosion; and d) addressing COVID 19 needs in areas of FSL and protection.

CARE Lebanon has scaled up rapidly over the past few years and today it has just about 140 staff members, implementing all its programs via different local/national organization partners. 95% of the team is composed of national staff with symbolic number of internationals present. Currently, CARE Lebanon is involved in important planning processes such as Country Strategic Programme Plan, and planning to complete renewal of Gender, Protection, and FSL strategies.  Subsequently it is expected to have Partnership and Advocacy Strategies developing this year.

The PDQ Manager will be expected to lead on strategizing at program level, specifically regarding program development, donor positioning, program integration and finally developing sustainable reach capacities in the area of Monitoring, Evaluation, Accountability and Learning.

Supervises: 

MEAL Manager and Senior Grants Officer

This position will be based in Beirut office, with extensive fieldwork and travel throughout Tripoli, Saida, Tyre and Bekaa Valley.

Based on CIL salary scale

June 2021

1 year (renewable)

Fixed Term Employment Contract

Benefits: Social security/Health Insurance & Transport allowance.

The direct supervisor reserves the right to adapt this job description at any time during employment according to needs.

Any extension of this contract is dependent on performance review and funding availability.

Education: 

Master’s degree in Social Sciences, International relations or related fields.

Bachelor’s degree in social sciences, etc..

Experience:

More than 7 years’ experience in a similar role with successful management experience

More than 10 years’ experience working in INGO programs

Very good knowledge of Lebanon, Middle East context and its communities

Excellent knowledge of donor expectations, networking and relationship building

Strategic and program development experience

Experience in working in partnership with local and international organizations

Experience in budget designs

Strong analytical skills and excellent documentation and communication skills are essential.

Demonstrated ability to work under pressure, excellent planning skills and provide timely quality information and reports

Ability to work well with a team and establish relationships with other teams/offices

Cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures with highly developed interpersonal skills and fluency in English

Competencies: 

• Demonstrated experience in strategic programme development
• Ability to build and update donor landscaping documents and related fundraising strategies. Familiar with major donor compliance standards 
• Knows well INGO programming cycles and has a sense of how aid is reshaping (i.e. partnership opportunities and challenges).
• Strong analytical skills, and ability to design and direct sector/area plans
• Ability to work independently with minimum supervision and with open leadership
• Strong sense of ownership and able to see through the completion of task assigned
• Demonstrated managerial and practical experience
• Excellent time management skills, ability to organize and prioritize tasks, and meet deadlines
• Sense of diplomacy and negotiation
• Ability to operate effectively in a stressful environment
• Flexible and adaptable 
• Ability to improve and institutionalize approved program development and grant reporting processes
• Adapt to changing environment
• Excellent interpersonal skills with ability to ensure Program Development and Impact department objectives and understanding among all teams
• Decision-making skills

• Demonstrate fairness, integrity and impartiality

Responsibility #1: Strategic Planning & programme development

• Contribute to the development, maintenance, and review of programme strategy for CIL.
• Take a lead role in developing program strategies
• Ensure integration of relevant technical inputs to country strategy, proposals and reports
• Lead on conceptualizing and designing cost effective, innovative and high quality programs
• Ensure that programs are consistent with strategic CIL documents like Rapid Gender Analysis, Country Program Strategy, and with the CARE International program objectives globally. 
• Initiate new project concepts and possibly lead small pilot projects which will transition later to the implementation team.

Responsibility #2: Program Design and Technical Assistance

• Ensure that the CIL Country Office has a quality, multi-sectoral program activity reflecting all major technical and sectoral aspects of the CARE International global strategy
• Ensure the design and development of woman focused emergency and development programs of a high quality that contribute to the Country Office’s strategies and plans, informed by CARE International global standards and principles
• Ensure that technical staff provide input into proposals and proactively and regularly communicate planned requirements for program design and implementation to relevant Country Office departments/functions
• Support the Director of Programme and team in ensuring adequate resources for program activities from various in country and international, institutional donors.
• Ensure excellent coordination and cooperation with Implementation teams

Responsibility #3: Assessment, Monitoring Evaluation and Accountability

• Maintain a robust M&E system to measure achievement and progress toward program goals and results
• Measure achievement and progress toward program goals and results through the M&E system
• Contribute to grants/projects reporting and total reach annual compilation
• Lead on internal and external program/project evaluations as necessary and ensure the execution of baseline, periodic, and final evaluations as necessary in coordination with the programme implementation team
• Oversee CARE Helpline and Accountability System
• Oversee CARE International Lebanon research programs

Responsibility 4: Knowledge Management

• Ensure learning by the country program from relevant best practice and assess performance regularly against agreed program objectives and indicators
• Ensure learning by the country program from relevant best practices internally and externally both nationally and globally and make learning from CIL available for other CI offices.
• Engage in relevant national and global networks
• Ensure the establishment and operationalization of an online system that will enable CIL staff to access a centralized data and information system

Responsibility #5: Staff Management, Mentorship, and Development – Program Development

• Ensure appropriate staffing within Program Development and MEAL
• Ensure that all staff understand and are able to perform their role
• Manage MEAL Manager and Program Design team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
• Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
• Incorporate staff development strategies and Performance Management Systems into team building process.  Establish result-based system and follow up
• Manage the performance of all staff in the Program Development and Quality work area through:
•  
  • Effective use of the country office’s Performance Management System including the establishment of clear, measurable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations;
  • Coaching, mentoring and other developmental opportunities;
  • Recognition and rewards for outstanding performance;
  • Documentation of performance that is less than satisfactory, with appropriate performance improvements/ workplans