Case Management Supervisor Safe Shelters

Duties and responsibilities

Establish and manage case management process in the shelters (50%)

• Oversee case management (including follow up on referrals and action plans) and support services provided to SGBV survivors and persons facing high protection risks hosted in Caritas Safe Shelters
• Initiate planning for longer-term SGBV and high protection incident prevention and response activities, including referral pathway and standard operating procedures
• Closely work with caseworkers and ensure that staff implement and respect best-practice and international standards in SGBV prevention and response
• Participate in the design of project activities, monitoring systems and capacity building activities for partners, community member and survivors
• Ensure systematic means by which persons at risk can be identified, and their needs assessed
• Lead monthly case conferences between social workers, psychologists, volunteers, medical and legal staff on each case
• Develop and maintain effective working relationship with relevant stakeholders.

Improve livelihood-related shelter activity participation and outcomes (40%)

• Integrate skills assessment into the beneficiaries’ registration process with the aim of identifying relevant livelihood related strategies
• Ensure all activities are focused on and aligned with the outcomes
• Lead training and support to case workers and facilitators to adopt adult learning techniques to improve outcomes
• Coordinate with Shelter management to evaluate the use of incentive payments for participation in activities, lead efforts to roll out this system in Shelters
• Assist with the development and facilitation of financial management and household budgeting workshop tools
• Lead facilitation of financial management and household budgeting workshop in Shelters
• Work with Shelter management to consider other opportunities to build personal growth and fill gaps in skills to facilitate a positive transition from the shelter environment
• Facilitate the exit from the shelters through establishing livelihood linkages and referrals to relevant (I)NGOs, agencies etc.

Monitoring and Reporting (10%)

• Assist with data collection and analysis of livelihoods and life skills and experience. Make recommendations on programming aligned with findings
• Submit quality reports as scheduled including but not limited to monthly, quarterly and annual reports

Minimum Qualification & Competencies

• Degree in Social Work, Humanitarian Assistance, International Human Rights, Law or other related field
• Minimum 2 years work experience in protection or social work with a demonstrated focus on GBV program design and implementation
• Awareness and knowledge of GBV issues, knowledge, skill and experience in participatory methods for community education and mobilization.
• Excellent facilitation, training and research skills
• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect
• Good communication skills, with good spoken and written English. Arabic a strong advantage
• Excellent report writing, research documentation and presentation skills