Case Worker - Child Protection

POSITION OBJECTIVE:

The child protection caseworker will ensure children harmed or at risk of being harmed are identified and receive individual case management support by completing documentation, assessments, action plans, direct service provision, referrals, and follow-ups. The Caseworker will also provide support to families in the process of case management.

DUTIES:

• Provide individual case management for children and provide ongoing support to families in accordance with all case management steps
• Apply the National SoPs for child protection case management, including the use of Best Interests Assessments (BiA) and Best Interests Determination (BiD) procedures when are requested or needed.
• Ensure the correct documentation and compilation of Case Management forms in accordance with all case management steps and related tools and procedures
• Ensure confidentiality of child protection case management data and information throughout the case management process, including referrals
• Ensure proper follow up on all actions to be considered for individual cases till achieving desired results
• Report the critical cases for final approval on the actions to be taken
• Provide age-appropriate counseling to children and their families.
• Respond to emergency cases and run the 24-hour helpline for urgent cases
• Communicate and coordinate with other caseworkers and service providers in order to advocate, collaborate and conduct (internal and external) referrals according to the best interests of children
• Conduct Household visits after coordinating with the line manager
• Ensure smooth collaboration with the PSS team
• Prepare progress monthly reports on cases of beneficiaries and on activities implemented
• Update weekly the beneficiaries list
• Work occasionally on weekends or after the working hours for very urgent cases
• Participate in training, conferences and attend meetings
• Coordinate with other partners/stakeholders in the regions to avoid duplication and provide better services
• Other duties as assigned by the supervisor

SKILLS:

Business Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Experience working with vulnerable groups
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Strong communication and interpersonal skills
• Strong organizational skills and ability to multi-task
• Commitment to human rights and gender equality
• Exhibit pro‐active attitude
• Ability to relate and connect with people of different cultural, ethnic, and social-economic backgrounds and a passion for helping others
• Ability to work under stress
• Work independently with little supervision, and also as a cohesive member of a diverse team
• Proficient in English and Arabic both written and oral, French is a plus.

Computer Skills

• Microsoft office – all applications
• Software applications required for daily operations

EXPERIENCE & KNOWLEDGE

• 2 to 3 years of relevant experience
• Experience working with children is a plus
• Experience in working with vulnerable groups is a plus