HEAD OF REFUGEES DEPARTMENT

The Head of Refugees Department is responsible for managing all projects, activities, operations and sectoral themes in addition to networking and advocacy under this department.

DUTIES

• Develop, oversee and maintain a coherent strategic vision for the department and team
• Develop a work plan which includes goals and objectives towards the overall strategic plan of Caritas Lebanon
• Participate in developing the strategic plan of Caritas Lebanon
• Ensure that the programs and services offered by the department contribute to the organization's mission and reflect the priorities of Caritas Lebanon
• Ensure that staff are abiding by the policies and procedures of the organization
• Establish and strengthen productive relationships with relevant organizations and networks, technical experts, government agencies and donors within Lebanon in coordination with the DOP
• Represent the organization at decision-making platforms and forums
• Prepare the annual budget and report of the department
• Participate in securing funding for the department through various methods
• Management of multi-sectorial portfolios
• Monitor the day-to-day delivery of the programs and services of the department to maintain or improve quality
• Management of operations of centers and shelters
• Effectively oversee the implementation of projects
• Manage the overall budget of the department
• Ensure programmatic and financial donor compliance  
• Manage and monitor the day-to-day operations of the department
• Oversee the planning and implementation of the department’s programs and services
• Follow up on the evaluation of projects
• Monitoring and approving projects activities and projects expenditure
• Promote effective team work between the program staff and operation staff
• Harmonizing projects across different programmes
• Restructuring of the department to adapt to the needs of the field
• Developing SOPs for program quality management
• Implement a performance evaluation process for direct reports which includes monitoring the performance of staff on an on-going basis, conduct an annual performance appraisal and create a development plan based on their individual requirements
• Conduct field visits to various centers and shelters
• Ensure that staff receive proper induction and orientation in addition to being continuously updated on any organizational changes
• Promote a positive and constructive working environment while adhering to the values of the organization

BUSINESS SKILLS

• Excellent communication and reporting skills, preferably from a multi-cultural environment
• Political and inter-cultural awareness and sensitivity
• Work cooperatively and effectively with others to set goals, and make decisions that enhance organizational effectiveness
• Positively influence others to achieve results that are in the best interest of the organization
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Proficient in English, French and Arabic both written and oral

EDUCATION & EXPERIENCE

• BA in Social Sciences or related field
• Master Degree in relevant field is preferable

EXPERIENCE & KNOWLEDGE

• 7 to 10 years relevant experience working in the humanitarian field with a focus on emergencies and refugees context