Health Administrative Assistant - Sin El Fil

POSITION OBJECTIVE:

The Health Administrative Assistant is responsible for receiving and interviewing the beneficiaries in the PHCC, is in charge of administrative duties and ensures a high-quality customer service to patients.

DUTIES

• Answer phone calls and respond to emails received
• Greet and receive patients upon arrival
• Interviews patients for relevant key information
• Manage calendars to schedule medical appointments and arrange referrals
• Assist patients with initial paperwork
• Accurately updates and maintains patients' health records
• Ensure that the beneficiaries and their families are aware of the services that are offered in the center
• Participate in the preparation of the awareness sessions and any other campaign
• Record patients’ information in the computer system
• Ensure confidentiality of sensitive information
• Performs any administrative duty as per the line manager’s request

SKILLS

Business Skills

• Active listening skills
• Good Communication skills

• Attention to details
• Ability to deal with people in various states of pain, trauma and tragedy
• Teamwork skills
• Calm under pressure: able to function in the heat of emergency
• Ability to work in a multicultural environment

Computer Skills

• Microsoft office, V.Dolphin is a plus

EXPERIENCE & KNOWLEDGE

• 3 to 5 years of relevant experience
• Experience with NGO is a plus
• Experience in community health is a plus