Municipality Support Assistant - Zahle

OBJECTIVE:

The municipal support assistant is responsible for providing quality information, counseling and assistance to beneficiaries and, through this work, developing better understanding of the situation for the target communities. He will work on improving relationships between UNHCR and partner’s organizations with municipalities

DUTIES:

• Improve the communication with the municipalities and UNHCR
• Follow up on individual cases, answering enquiries, and also assist municipalities when needed in administrative tasks
• Work to strengthen UNHCR and partner’s relationship with refugees, refugee/host community leaders and municipal actors
• Continue to improve the quality of the information coming out to refugees/ municipalities
• Continue to communicate challenges faced and contextual analysis to UNHCR
• Analyze protection trends and needs
• Bring forward the needs of refugees to the relevant authorities and humanitarian community for a coordinated response
• Understand the practices between the renters and landlords and advocate for fair/ rights guaranteeing documentations between both parties (HLP)
• Report on major findings
• Attend UNHCR and partners information sessions and briefings

SKILLS:

Business Skills

• Knowledge in understanding and implementation of referral systems
• Knowledge of Protection Issues and programming
• Highly approachable
• Trust-worthy
• Understanding of the principles of Confidentiality
• Good Information Analysis Skills
• Fluent in English and Arabic, both spoken and written

Computer Skills

• Microsoft office – all applications

KNOWLEDGE AND EXPERIENCE:

• 2 years of relevant work experience in working either in Local or National Authorities or with community based projects
• Better channeling of refugees’ issues/challenges through a better understanding of the policies in place

RESIDENCY REQUIREMENTS:

• Residing in Zahle