Protection Officer - North - Dahr Ein

JOB SUMMARY

The Protection Officer is responsible for the technical supervision and coordination of all cash-related activities including case management for persons with special needs (PwSN). S/he will ensure that training and capacity building needs of PWSN case workers are addressed in a timely manner and that the protection services and activities meet quality standards in the sector. The Protection Officer supervises the case management supervisors.

MAJOR DUTIES / RESPONSIBILITIES

• Ensuring that the internal Standard Operating Procedures (SOPs) on case management are applied, and updating/revising it based on needs
• Provide Capacity Building and Case Management trainings forfor the PWSN case workers to ensure that staff implement and respect best-practice and international standards for national protection group prevention and response
• Monitor the provision of protection cash assistance programs and review the reporting steps
• Support in the design and implementation of a service mapping
• Contribute to the maintenance of an up-to date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services
• Represent CL in all the coordination meeting Protection Working Group (PWG) at regional level
• Supervise if the case management supervision tools are being utilized and filled correctly by the case management supervisors and guide the case management supervisors when needed
• Ensure and monitor the correct documentation of cases through review of files and databases
• Ensure confidentiality of information and that data protection and information-sharing protocols are respected
• Review staff caseloads to ensure they are manageable and share challenges with the Protection Coordinator
• Ensure the dissemination of information from the protection coordinator to CM team
• Ensure any concerns are reported and addressed immediately
• Monitor/assess the safety and security of oneself consistently and proactively
• Join Field staffs in monitoring protection issues affecting Refugees and Lebanese host community
• Undertake spot check field visits to provide technical guidance and supervision as well as regularly monitoring of the progress of the protection project activities
• Report concerns or incidents to management promptly and liaise with community leaders and other external parties as required to maintain/enhance the security environment for programs
• Field visits (once/ week) to Beirut offices 
• Other duties as assigned by the Protection Coordinator

SKILLS

Business Skills

• Ability to work well in a team, under pressure and in response to changing needs
• Commitment to the aims, principles and values of Caritas Lebanon
• Excellent facilitation, training and research skills
• Diplomacy and assertiveness; the ability to confront and discuss sensitive issues with respect
• Good communication skills, with good spoken and written English. Arabic is a strong advantage
• Excellent report writing, research documentation and presentation skills

Computer Skills

Microsoft office – all applications

ACADEMIC EDUCATION

Bachelor degree in Social Work, Human Rights, International relations or any related field.

EXPERIENCE & KNOWLEDGE

• Minimum 2 years work experience in protection, social work or related field
• Demonstrated experience and training in staff management and team capacity building