Shelter Manager - Gender Based Violence experience required

The Shelter Manager is responsible for the management of the shelter, and also plays the role of coordination between the beneficiaries, the social worker and the lawyers

Duties

• Supervise the day-to-day operations of the Shelter including legal, psychological, medical and social services, and general activities, ensuring that all are functioning according to Shelter standards
• Manage all in-shelter staff
• Design communal activities for Shelter residents
• Serve as the contact for women regarding any of their needs within the Shelter
• Refer women and children to appropriate services within the Shelter according to their need
• Perform regular assessments regarding the physical needs (including food, office supplies, maintenance, etc.) of the shelter and identify gaps and strengths in service provision
• Oversee the intake procedures of women and children
• Maintain accurate and organized records of when women arrive, how long they have been in the Shelter, and how they are progressing in the Shelter
• Help coordinate women's exit strategies with the Head of Refugees Program
• Work to implement and revise the strategic plan of the Shelter according to regular evaluation feedback
• Maintain clear and concise records of project activities and contacts
• Oversee the shelter's Hotline
• Participate in extensive Refugees workers training and Shelter Management training
• Submit monthly program reports that map the projects’ implementation progress and outline upcoming objectives
• Attend internal and external meetings as needed
• Receive representatives of embassies
• Receive donors and partners and organize their visits to the shelter

Business Skills

• Expertise in gender, women’s rights and human rights
• Ability to work in the field with people from diverse backgrounds
• Sensitivity to the challenges and problems faced by women coming to the Shelter and ability to interact appropriately with them
• Ability to work effectively in a fast-paced and dynamic environment exposed to the disturbing emotional and physical traumas of others
• Commitment to the confidentiality of the Shelter location and programs and priority of the safety of women and children in the Shelter
• Strict adherence to Shelter policies and procedures (code of conduct)
• Prior training in gender issues and their application in international humanitarian or development settings
• Awareness and demonstrable knowledge of gender issues and their relevance in humanitarian emergency settings
• Awareness and demonstrable knowledge of gender-based violence issues
• Demonstrable knowledge of reproductive health issues and/or protection issues in humanitarian settings
• Knowledge of humanitarian emergency operations and roles/responsibilities of humanitarian actors

• Good verbal communication and presentation skills
• Efficient planning and organization skills
• Creative approach to finding solutions
• Proficient in English, French and Arabic both written and oral

Experience & Knowledge

• Minimum of 3 years’ experience in SGBV program management including implementation, staff recruitment, training, supervision, and team building.
• Experience in working with vulnerable groups is a plus