MOOC Student Service Coordinator PADILEIA Project

The MOOC Students Service Coordinator for the Partnership for Digital Learning and Increased Access (PADILEIA) provides daily logistical and student support for the project in Bar Elias, Bekaa, ensuring that the study hubs provide a functional and supportive environment for optimal student learning in a blended college-readiness program that prepares Syrian refugees and vulnerable Lebanese youth for entry into higher education. This project is funded by UK aid from the British people through SPHEIR (Strategic Partnerships for Higher Education Innovation and Reform) in partnership with the American University of Beirut, King’s College London, Al Al Bayt University (Jordan), Kiron Open Higher Education (Germany), and FutureLearn (UK).

The MOOC Student Service Coordinator for the PADILEIA Project will be based in Bar Elias, Bekaa and is responsible for the following:

1. Supervision and daily maintenance of one study hub in Bar Elias, Bekaa, ensuring security and functioning of computers as well as high speed internet (relying on technical IT support as needed).
2. Ensures all program materials and supply needs are provided in a timely manner.
3. Act as a focal point for feedback provided by local facilitators and students on Massive Online Open Courses (MOOCs) quality, locality, and any other related matters.
4. Follows up with local facilitators on students’ daily attendance and document according to requirements.
5. Provides logistical, administrative and operational support as requested.
6. Supports students and instructors in the blended/online component of the curriculum.
7. Conduct research for progress reports on field activities, including quarterly evaluation and performance monitoring.
8. Monitors and reports monthly on field expenses in coordination with local NGO and project manager
9. Conduct ongoing outreach for potential applicants and engage with key stakeholders, institutions of higher education, refugee-serving NGOs and initiatives (including scholarship providers), humanitarian agencies, and representatives of the ministries of education and social affairs.
10. Develops best practices and tools for student services and psychosocial support in coordination with the management team and project partners.
11. Participates in meetings related to the project
12. Performs other activities as assigned

Minimum Requirements:

1. Language: Excellent interpersonal, presentation, organization, and communications skills
2. Bachelor Degree from a recognized university in in relevant field (computer science/IT-related fields, education, etc.). Master Degree is a plus
3. A minimum of 1-2 years experience in a similar role preferably within a learning or academic organization, NGO/humanitarian organization.
4. Previous experience with online learning is preferred.
5. previous experience working with refugees is preferred. 
6. Excellent computer skills/Tech Savvy – able to provide IT support. Proficiency in Microsoft Office and Google Applications required.
7. Excellent interpersonal skills and discretion.
8. Native Arabic speaker with strong communication and written skills in English.
9. Good time management, multitasking skills to be able to ensure that tasks get completed on time
10. Ability to work in challenging environments, problem-solve and adapt as needed.

Work Contacts:

1. Regular contact with PADILEIA students.
2. Regular contact with work associates.
3. Regular contact with community partners.
4. Regular contact with CCECS project manager.