MEAL manager

About the role: This is a 9 month, replacement role based in El Mina, North Lebanon. You will report to the Programme Director (PD) and Liaise with the Programme Development and Quality (PDQ) Coordinator, Programme Managers, HQ technical advisors and external stakeholders where relevant including project beneficiaries, implementing partners and donor agencies.

Your purpose: To support programme teams and partners to ensure high quality programming and learning. You will support high quality quantitative and qualitative monitoring & evaluation of projects, participation in project reviews, complete needs assessments. In coordination with the PDQ Coordinator, you will also support project reporting and programme development. You will oversee Concern’s work in ensuring accountability to beneficiaries and partners.

Your responsibilities:

Team Management

• Provide overall leadership to the Monitoring & Evaluation (M&E) team consisting of two M&E Officers and one Programme Quality and Accountability Officer.
• Plan and manage the M&E team’s workload, ensuring it is appropriately allocated and monitored.
• Provide technical support and on-going on-the-job training and coaching to MEAL and programme staff, contributing to their capacity building and career development. 
• Monitor and review performance of staff line managed through Concern’s Performance 
Development Reviews system (PDR’s) and hold staff accountable for meeting the success criteria.

Programme Development

• Support proposal development, notably through organizing and implementing needs assessments and developing project logframes in collaboration with the PDQ Coordinator and Programme Managers.
• Collaborate on the development of programme strategies and plans actively contributing to programme coordination meetings and planning sessions.
• Provide technical advice and participate in conducting research for new proposals and support surveys for on-going interventions, and ensuring a
• Developing and maintaining project management tools such as funding trackers grant trackers, reporting templates and reporting schedules ensuring deadlines are met.

Reporting

• Collect and analyze qualitative and quantitative data to support submission of high quality donor reports across multiple sectors (Livelihoods, WASH, Shelter, Protection and Education) ensuring that the approval process is followed to pre-agreed timeframes.
• Lead drafting of needs assessment and research reports to support project development and quality management

Analysis, Monitoring and Evaluation

• Establish M&E plans for every project and/or monitor their implementation by relevant focal points.
• Build the capacity of the M&E Officers and programme teams in the collection and analysis of quantitative and qualitative data, including with digital data gathering tools.
• Act as focal point and provide field-level support for the planning and implementation of M&E activities throughout the programme cycle of Concern, partners and consortium members.
• Ensure on-going learning on M&E tools is incorporated into programme design.
• Strengthen links with M&E departments in other NGOs through effective and on-going coordination, information-sharing and results dissemination at regional level and national level.
• Research/develop appropriate market analysis tools and capacity and ensure that information is shared, analyzed and acted on in a timely manner.

Accountability

• Ensure appropriate accountability mechanisms are put in place and functional.
• Support the effective management of the Complaint Response Mechanism (CRM) to ensure maximum protection of programme participants and the efficient and transparent use of Concern’s resources.
• Promote the communication of the CRM to all beneficiaries, partners and others.
• Ensure Concern and Partners adhere to and promote Concern’s Code of Conduct and its Associated policies (Programme Participants Protection Policy, Child Safeguarding Policy and Anti Trafficking in Persons Policy) Anti-Fraud Policy and CHS (Common humanitarian standards)
• Support programming and field staff to ensure that projects are designed and carried out with participation from all targeted communities and that information is shared with communities.

Learning

• Ensure that all assessment/evaluation reports meet Concern and donor criteria, and promote the integration of recommendations and lessons learnt in project planning and future programming.
• Participate in project kick-off, project review, and project closeout meetings to provide key M&E data relevant to quality assurance and quality improvement for all projects.

Information Management

• Design data collection tools including use of Digital Data Gathering tools.
• Improve the storage and dissemination of information within the programme.
• Contribute with high quality data and analysis to donor reports on project deliverables
• Oversee and monitor all referrals made internally and externally by referrals focal points using the multi-agency Referral Information Management System (RIMS), holding periodic review meetings on referrals with focal points.

Visibility

• Manage production of high quality case studies ensuring information demonstrates best practice and critical issues in areas of Concern’s work.
• Support PDQ to develop briefings and updates for information & publicity materials, as well as for media organisations, websites and UN bulletins/reports to showcase Concern’s work.

General:

• Support emergency responses when required, including needs assessments, project planning and reporting.
• Where requested by the PD, represent Concern at coordination/sector meetings at district and national level, as well as with Concern’s donors (e.g. ECHO, UNHCR and Irish Aid).
• Collaborate on advocacy work through provision of sound, reliable and evidence-based information based on thorough research
• Provide all necessary documentation support to the CMT.
• Assist with research related to relevant UN and government strategy plans and progress reports, as requested and agreed with the PD
• Any other tasks mutually agreed with the PD and /or the Country Director

Your skills and experience will include:

Essential:

This position demands a highly organised individual with strong analytical skills and solid experience in organising and leading data collection, analysis and reporting tasks.

• Master’s level degree in social sciences, development studies, research, or a related subject.
• Previous experience in M&E of humanitarian, development, or other programmes aimed at achieving positive social/community impact.
• Strong understanding of M&E principles and processes, including results-based management, quantitative and qualitative tools and research methodologies, monitoring of key performance indicators, reporting etc.
• Demonstrable interest of inequality, economic development and emergency reilef, gender inequality, analysis and prevention and response to Gender Based Violence.
• Excellent English Communication Skills, both verbal and written
• Demonstrable experience in the nurturing of organisational learning in programmes.
• Strong facilitation and training skills
• Experience with digital data gathering software
• Ability to work effectively with and contribute to multidisciplinary teams
• Computer literate with Microsoft Office, Outlook, Excel and Word.

Desirable:

• Arabic language skills though not required would be an advantage.
• Previous work experience in response to the Syrian crisis.
• Previous experience of multi-sectoral response
• Knowledge of Core Humanitarian Standards, Sphere and Core Humanitarian Standards (CHS).

We would also like:

• Proven ability to work in insecure environments and respectful of security rules.
• Dynamic, adaptable and able to take the initiative to complete assigned tasks independently.
• Strong leadership skills and ability to manage change effectively.
• Delegation, time management and prioritizing skills and ability to cope with a broad range of demands
• High level of critical thinking and proven high quality analytical skills and problem solving abilities.
• Empathy with Concern’s Vision, Mission, Goals and Objectives.

Concern Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.