Re-Ad : Monitoring Officer

Job Title:                           Monitoring Officer Location:                           Akkar, North, Lebanon Reporting Line:                  Emergency Coordinator/Programme Manager Staff Reporting:                 None Job Status:                       Temporary – 6 months Job Grade:                        Grade 6   Job Summary The Monitoring Officer provides a support and implementation function and to ensure Concern’s monitoring mechanisms are fulfilling Concern’s and our donors requirements.  As monitoring is primarily the responsibility of project managers and staff directly engaged in the projects, this role mostly plays a support function.  The post-holder will provide guidance and advice to assist project teams to design and implement monitoring systems.  In addition the Monitoring Officer will help project teams to tabulate and analyse data and format it for reporting purposes.  As well as support, as an agent external to the project, the post-holder will check on the effectiveness of the systems and play a key role in ensuring a level of consistency across the projects in regards to Concern’s monitoring processes.  The Monitoring Officer will also be engaged in documenting and sharing learning from the projects as part of their broader function of contributing to a continual process of quality assurance and improvement.    Duties and Responsibilities Support project staff to design and implement solid monitoring mechanisms that meet the needs of Concern and our stakeholders (including downward accountability) a)      Support project teams to develop monitoring plans for each project b)      Support teams to develop monitoring tools and formats c)       Facilitate training of staff in monitoring concepts, tools and processes as required d)      Provide back up support to project teams in data collection e)      Support teams to regularly analyse information and data and transpose this into reporting formats f)       Input data and narrative into reports as required g)      Support teams to develop and facilitate participatory monitoring mechanisms that empower refugees to become active monitoring agents and for their views and experiences to be captured.  These processes should promote downward accountability and are linked to Concern’s commitments to HAP standards        2.  As an officer external to the project team, ensure that monitoring systems are yielding accurate information and reaching Concern standards a)      Undertake routine verification of accuracy of monitoring data and information in field b)      Validate and triangulate data as far as possible using qualitative information and other sources c)       Provide reports of monitoring visits, outcomes and recommendations for improvement  and cross-learning d)      In coordination with the Community Relations Officers and other staff, support Concern to meet its minimum quality and accountability requirements in emergencies        3. Be responsible for organisational learning and managing cycles of quality improvement   a)      Collate lessons from monitoring and share these with relevant staff b)      Collect case studies to illustrate impact or nature of Concern’s work c)       Disseminate information about, and examples of, best practices across the organisation in order to promote improvement in quality d)      Represent the work of Concern in meetings with other agencies and Head Office as appropriate       4. Monitor Concern’s performance in regards to Programme Participant Protection Policy (P4) and 2010 HAP standard and provide regular reports to supervisor or Country Director       5. Adhere to the standards of conduct outlines in the Programme Participant Protection Policy and Code of Conduct       6. Support Concern’s work in Lebanon by undertaking other tasks as appropriate and required     Skills, Qualifications, Experience and Attitude Required   Degree level qualification in relevant field Experience in monitoring of projects, concepts      and reporting Familiarity with work of NGOs and with refugees      is highly desirable Training development and facilitation skills is desirable Excellent verbal communication skills in Arabic      and English A belief in empowering marginalized and      disenfranchised people Strong written skills in English and Arabic The ability to work in a systematic and organized      manner High integrity and willingness to conduct      her/himself transparently and open to scrutiny Strong negotiation skills The ability to prioritise competing demands Commitment to humanitarian principles and values Commitment to Concern equal opportunity and      gender practices       CONCERN STAFF CODE OF CONDUCT AND PROGRAMME PARTICIPANT PROTECTION POLICY Concern Worldwide has a staff Code of Conduct and a Programme Participant Protection Policy which have been developed to ensure the maximum protection of programme participants from exploitation and to clarify the responsibilities of Concern Staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected from them. In this context staff has the responsibility to the organization to strive for, and maintain, the highest standard in day to day conduct in their work place in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Programme participant Protection Policy and the Concern Staff Code of Conduct as an appendix to their contract employment. Any breach of Concern Staff Code of Conduct or the Programme participant Protection Policy by employees of Concern Worldwide during the course of their employment will result in disciplinary action up to, and including dismissal.   Counter Terrorism Policy   ‘Concern receives a substantial amount of funding from external donors each year.  Increasingly donors are introducing requirements whereby future funding is conditional on Concern ensuring that the names of any new employee or volunteer do not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List).    ‘Any offer of employment (either paid or voluntary) with Concern Worldwide will not be made pending a clearance check being conducted on the applicant.  For additional information please consult our web site or contact the Human Resource Division in our Head Office.   By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists.’