It Systems Specialist - Lebanon Water Project

                      Lebanon Water Project (LWP)   Call for Resumes   IT Systems Specialist, LTTA   Background: DAI seeks IT Systems Specialist candidates for a USAID-funded “Lebanon Water Project (LWP).” The project will work to increase reliable and sustainable access to potable water for Lebanese citizens; improve water management practices and enhance the efficiency and sustainability of public water utilities, while raising awareness on sustainable water use practices and promote better water governance. The project will also respond to water issues arising from the influx of Syrian refugees as possible.   General Objective:   The IT Specialist is responsible for oversight of IT needs for the project, including system installations, maintenance, support and technical advice. The IT Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary project solutions are fully functional, efficient and cost effective.  The IT Specialist provides user support, manages relationships with outside System Support Companies (as needed).   Responsibilities also include the management and maintenance of LANs (Local Area Networks. The IT Specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communication devices are properly functioning) and that end users have access to shared files, printers and email.  When needed, he/she will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per OIMT standards to ensure that appropriate solutions (equipment, software and services) are proposed and provided to beneficiaries.   DAI’s Office of Information and Management Technology (OIMT) will provide the training, guidelines and technical support to IT Specialist. It is the responsibility of the IT Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, support email address, and OIMT Technical Approval group email address.   Responsibilities:   The objectives and duties include but are not limited to: Local network maintenance and      installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP      printing, windows network and domain services on TCP/IP); WAN connectivity and maintenance      (Internet connection and services,       and devices configuration and maintenance); Server and server application      maintenance (Hardware integration, Windows 2008 server maintenance, Lotus      Domino and messaging system monitoring, WSUS services, Kaspersky Antivirus      Business Security maintenance); Client computer hardware and      application installation, configuration and maintenance (Laptops,      Desktops, MS Windows XP Pro or Windows 7 Pro, MS Office Suite, Lotus Notes      and other mail clients, Kaspersky AV); User support and training; Managing and supervision of      support provided by local companies; Regular communication with the      Home Office OIMT IT Operations team regarding network, system hardware and      software changes/issues/updates and user registration, updates and      termination; Provide assistance in procurement      and evaluation of all technical equipment (including phones, copiers, etc.      in compliance with DAI IT Standards and procedures.); Administer IP PBX extensions; Maintain IP PBX hardware and phones; Communicate with OIMT IT      Operations team regarding implementation of special features on the      system; Assist local office managers in      properly inventorying IT equipment; Conduct IT assessments for      beneficiaries and produce reports per DAI OIMT procedures; Prepare procurement      specifications and SOWs for IT procurements per DAI standards; Review all IT procurement      requests in TAMIS; Assist Facilities Manager and      provide advice in annual IT inventory and software audits; Maintain a good knowledge and      understanding of all policies and procedures as set forth in the project’s      Field Operations Policy Manual and DAI Operations Manual.   Qualifications:   Completed college education in relevant field and minimum 5 years of relevant experience in IT system administration, maintenance and user support; PC and Server support experience; Knowledge of Windows Server & Windows Client operating systems; Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing; Experience with Lotus Notes Client Administration; Knowledge of backup and restore services; Physical and logical LAN and WAN infrastructure principles; Communication equipment and VPN services; No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer; Demonstrated honesty, trustworthiness, initiative and self-motivation in handling all assigned tasks; Must have English language proficiency, verbal and written.         Interested candidates should email their CV to DAILebanonRecruitment@dai.com with “LWP-IT Systems Specialist” in the subject line. Only short listed applicants will be contacted for additional information in relation to this position. Thank you.