Accountability Officer-Beirut

We are looking for a highly qualified individual with a mind set to achieve success in a humanitarian organisation working in a challenging but interesting environment. Who are we? The Danish Refugee Council has worked in Lebanon since September 2004, and the programs have followed the country’s needs and progress. The main focus of today’s efforts in Lebanon is to help the hundreds of thousands of Syrian refugees, who have fled across the border to find protection from the conflict in their homeland. DRC is simultaneously maintaining the efforts toward the vulnerable groups of Palestinian refugees in Lebanon. More than 200.000 Syrian refugees have received assitance from the Danish Refugee Council since the beginning of the crisis. For further information about DRC, please refer to our website: www.drc.dk About the job The Accountability Officer will have the following tasks – all in accordance with DRC rules, procedures and standards Data Collection, Entry and Storage Ensure Feedback forms received regularly from the field offices are entered promptly into the database Ensure hard copies of the Feedback forms are archived to allow for data verification at a later point Ensure information submitted by beneficiaries by phone or email are entered promptly into the database Work with counterparts at field offices to ensure the questionnaires are delivered to the Beirut office with high degrees of regularity Travel to field offices to ensure the data collection process is coherent and follows the same methodology Build capacity of respective field staff – Conduct training sessions for staff on the Code of Conduct and DRC Feedback mechanism Provide the supervisor with up-dates on progress of data entry Ensure coherence, investigate missing data and report issues of concern to supervisor  Data Analysis Review, process and analyse entered data and identify significant issues of concern Provide overviews over trends in number of complaints submitted Community Engagement and Outreach Ensure high levels of inclusion of beneficiaries’ views in the way data is collected and processed Organise focus group discussions with beneficiaries to outline feed-back mechanisms and incorporate responses into revisions of the mechanisms Investigate allegations of irregularities, fraud, corruption or other forms of misconduct by directly liaising with the affected beneficiaries in close collaboration with the supervisor Other duties Adhere to organisational standards and policies and DRC’s Code of Conduct Any other tasks as assigned by the supervisor   About you To be successful in this role you must have: Bachelor’s level qualification in relevant field (e.g. Anthropology, Law, Psychology); M.A. preferred At least 3-5 years’ relevant experience Solid knowledge of qualitative and quantitative research methods High levels of familiarity with SPSS or similar software Knowledge of participatory approaches to community engagement an asset Excellent interpersonal and negotiation skills Ability to organize and prioritize workload, using initiative when appropriate Ability to cope with stress, work under pressure often to strict deadlines Proficient spoken and written Arabic and English Knowledge of the Humanitarian Accountability Partnership an asset Previous experience with an NGO desirable Willingness to work long hours and travel to all project sites regularly   We offer An interesting job in one of the world’s best NGOs. DRC will offer the successful applicant a 6 month renewable dependent on both funding and performance. You must be willing and able to work in Beirut area with frequent visits to field offices. Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National staff. This position will be placed at level C1, equivalent to 1,505 per month (basic salary). Commitments DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html). Application process Interested? Then apply for this position by clicking on the apply button or go to www.drc.dk and find Current Vacancies.  All applicants should send a cover letter and an updated CV no longer than four pages, both in the same language as the vacancy note. Your CV should also include contact details of three professional referees. Applications close November 16. The interviews are expected to take place the following week.