Hospitality – Waiter Trainer (National Contract)

About the job 

The purpose of the Hospitality Waiter course is to engage young people with a programme of development that will provide them with the knowledge, skills and understanding to start this career. The role of the Waiter Trainer is to provide the trainees with the required customer services basics in restaurants including knowledge of customer services, Food and beverage serving, in addition to follow up attendance, assess learning effectiveness, and perform daily tasks. 

Your main duties and responsibilities will be:

• Having the qualifications and the abilities to provide the trainees with basic waiter concept and technics about the following subjects: 

Sanitation, hygiene, communication with clients, table etiquette, table set up, carrying food and beverages, measures related to food temperature. Maintain professional food outlet standards and environment throughout shift; Develop communication and social skills for hospitality; Deliver effective guest service; Serve food and beverages, waste management, and Complete food outlet shift effectively.  

• Additional minor training on handling the cash register, bills, payments, complaints, clients’ expectations, and telephone calls. 

• Instructors should also illustrate theory sessions with examples of how the learning could be applied in the workplace. (a restaurant is being procured for this purpose). 

• Maintain a safe and effective teaching / learning environment during the sessions and report any incident to DRC Livelihood staff. 

• Provide and work on course outline, schemes of work, and lesson plans. 

• Prepare classroom and coursework materials, homework assignments, and handouts and setting up the room before each class. 

• Provide weekly reports to measure progress, identify barriers to learning and recommend action to overcome barriers;  

• Consistently keep a record of attendance and participation of trainees and track repetitive absence to report it to DRC Livelihood staff.  

• Provide accurate teacher evaluation about each student when needed

Target Audience: 

• Vulnerable beneficiaries selected by DRC,  

• Mixed classes of Youth and Adults (18-50 years old), Lebanese and Syrians, Male and Female.

About you 

• To be successful in this role we expect you to have a Vocational Diploma or higher. 

Moreover, we also expect the following:  

Required: 

• Experience in working with the local environment,  

• Minimum of 2 years’ experience as a restaurant manager or a captain waiter in North Lebanon. 

• Demonstrate understanding of working with vulnerable trainees, ability to respect the participants’ culture and beliefs and the ability to treat them all equally 

Desirable:  

• Experience in teaching in NGOs is a plus. 

In this position, you are expected to demonstrate DRC’ five core competencies:   

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback.   
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly.   
• Demonstrating integrity: You act in line with DRC’s vision and values. 

We offer 

• Contract length: 2 months, 3 or 4 days a week, for a total period of 80 hours 
• Level: Trainer 
• Salary: 12.5 USD/hour 
• Duty Station: Tripoli 
• Start date: May 2018

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Consultants; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk.

Application process 

Interested? Then apply for this position by clicking on the apply button or go to www.drc.ngo under current vacancies. 

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email to Dolene Khairallah will not be considered.

Closing date for applications: 10 May 2018 

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. 

For further information about the Danish Refugee Council, please consult our website drc.ngo. 

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