Protection Assistant (PD/Desk Info)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

About the job

Manage protection desk at the community center, mobile safe spaces and all protection desk locations all over Akkar in order to provide information to refugees about available services and to do the right referral to partners and relevant services. Ensure proper counseling and information sharing.

Your main duties and responsibilities will be:
 

• Manage Protection desk in terms of receiving refugees and host community members
• Provide information and counselling about available services and hotlines
• Conduct safe referral and identification of cases
• Conduct outreach visit on weekly basis to reach vulnerable beneficiaries in vulnerable communities
• Filing of all the data entry of all referrals and received beneficiaries
• Data-entry of relevant information on Alpha database or any relevant database
• Inform and update the protection colleagues regarding the service mapping, hotline lists and available services
• Provide weekly/monthly report regarding the protection desk as qualitative and quantitative data
• Support Protection monitoring assessments and referral

About you

To be successful in this role we expect you to have a Bachelor degree in Social work, political science, law or other related field. Moreover, we also expect the following:

Required

• At least 2 years’ experience in humanitarian, protection, counseling fields
• Good knowledge of protection principles in humanitarian settings and vulnerability criteria
• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times
• Excellent interpersonal skills and communication/listening skills and team player
• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well
• Previous experience working with Syrian Refugees in Lebanon
• Driving license of at least 2 years old

Desirable

• Preferred experience in international organization and humanitarian settings

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: Till 31 December 2020

Band/Level: I1 – salary equivalent to 1350 USD (depending on years of experience)

Duty Station: NOL

Start date: Mid. of September 2020

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact karim.mikati@drc.ngo.