Protection/Info Desk Assistant (National Contract)

About the job

The Protection/ Info Desk Assistant will be responsible for manage protection desk at the community center and all protection desk locations all over Akkar in order to provide information to refugees about available services and to do the right referral to partners and relevant services. Ensure proper counseling and information sharing.

Your main duties and responsibilities will be:

• Manage Protection desk in terms of receiving refugees and host community members 

• Provide information and counselling about available services and hotlines 

• Conduct safe referral and identification of cases 

• Conduct outreach visit on weekly basis to reach vulnerable beneficiaries in vulnerable communities 

• Filing of all the data entry of all referrals and received beneficiaries 

• Data-entry of relevant information on Alpha database or any relevant database 

• Inform and update the protection colleagues regarding the service mapping, hotline lists and available services 

• Provide weekly/monthly report regarding the protection desk as qualitative and quantitative data 

• Support Protection monitoring team in assessment and referral

About you

To be successful in this role we expect you to have a Bachelor degree in Social work, political science, law or other related field. Moreover, we also expect the following:

Required

• At least 2 years’ experience in humanitarian, protection, counseling fields 

• Good knowledge of protection principles in humanitarian settings and vulnerability criteria 

• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times 

• Excellent interpersonal skills and communication/listening skills and team player 

• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well 

• Preferred experience in international organization and humanitarian settings 

• Previous experience working with Syrian Refugees in Lebanon 

• Fluently in Arabic and English 

• Computer literacy (MS Word and Excel)

In this position, you are expected to demonstrate DRC’ five core competencies:   

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback.   
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly.   
• Demonstrating integrity: You act in line with DRC’s vision and values.

We offer

• Contract length: till the end of December 2018 
• Level: B1, equivalent to 1250$/per month (Basic salary) 
• Duty Station: Akkar 
• Start date: May 2018

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk.

Application process 

Interested? Then apply for this position by clicking on the apply button or go to www.drc.ngo under current vacancies. 

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email to Dolene Khairallah will not be considered.

Closing date for applications: 26th of April 2018 

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. 

For further information about the Danish Refugee Council, please consult our website drc.ngo. 

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