E-Helper Volunteer for a National Mental Health Project

The Step by Step Program is led by the National Mental Health Program at the Ministry of Public Healthand will be hosted by Embrace.

Responsibilities of the E-helper

• To support participants completing the “Step-by-step” intervention:
• To provide general motivation and support to participants through the 5-8 week online programme over the phone or using online messaging system in line with a written protocol (an average of 15min once per week with each participant over 5 to 8 weeks)
• To support participants experiencing technical difficulties with using the site or registering
• To identify and report concerns about participant safety to the clinical supervisor
• To manage administrative components related to the work

• To document case notes for contact with participants using the “Step-by-step” e-helper interface
• To assist with procedures around site access in case participants have log-in problems

• To attend trainings for the position as required for the duration of the contract
• To attend weekly e-helper supervision meetings with the clinical supervisor to discuss cases and with the project team whenever needed
• To perform other related duties as assigned by the project coordinator
• To fill out timesheets and progress reports to be shared on a weekly or monthly basis with the senior e helper
• To comply with project confidentiality procedures at all times

Qualifications of the E-helper

• Mature, friendly and culturally sensitive personality with excellent communication skills (essential)
• Fluent in Arabic and working proficiency in English (essential)
• Confident in using computers (essential)
• Ability to work under pressure (essential)
• Good reporting skills (essential)

Time Requirments 

• Duration of the project: February 2021 to August 2022
• Able to commit between 8 - 20 hours per week