Internal Communication.

1. Consultancy Description and Scope of Work

Expertise France is seeking the services of an expert in NGO structure to support three of its partners operating in Lebanon: MADA (Akkar – North). Under this Description and Scope of Work you will find three sub-sections laying out the process for each of the three partners.

Expertise France is seeking the services of an expert to build the capacities of one of its local partner Mada, operating in North Lebanon and Akkar, with the aim of reinforcing the relationship between communities and the natural environment through programming across four main pillars: Food and Agriculture; Women and Youth Mobilization; Environmental Protection; and The Platform – a space that offers tailored and flexible support to grassroot groups and civil society initiatives across all disciplines.

Key Tasks and Deliverables

The consultant, an expert in working on LNGOs’ structures and communication, especially within the Lebanese humanitarian sector, will work with Mada on the following:

• Phase 1: Meeting with Expertise France and Mada to agree on a timeline and priorities.
• Phase 2:Collect data and information through the implementation of brainstorm sessions and interviews with various key individuals working at Mada (board, senior management, and staff).
• Phase 3:

• Create an internal communication system and structure across teams, departments, and programs to ease and increase productive coordination between staff.
• Present the new communication system to the Mada team.

• Phase 4: Prepare a Final Consultancy Report laying out the whole process and which includes all information (such as deliverables, MoMs, timesheets, attendance sheets, etc.).

Roles and Responsibilities

The Consultant

• Closely coordinate with Expertise France regarding the activities to be implemented.
• Assess Mada’s Organigram to understand its structure.
• Create an internal communication system based on an online software to be used through the creation of groups based on a vertical and horizontal system, which will help clarify and boost internal communication between teams, departments, and programs.
• Prepare a final project report laying out all the process (from meetings, activities, and deliverables).

Timeline

Phases

Deliverables

Week

Phase 1:

Inception

Meet with Expertise France and Mada.

Week nº 1-2

Agree on the final workplan and approach.

Produce a workplan including all the activities and timeline.

Phase 2:

Assessment

Assess Mada’s internal structure.

Week nº 3-6

Assess Mada’s internal communication mechanisms and flows.

Phase 3:

Strategic Plan

Create an internal communication system.

Week nº 7-8

Present and train the team on the new system.

Phase 4:

Reporting

Produce a final consultancy report.

Week nº 9-10

Include training and workshop attendance sheets.

Include workshop materials (presentations, minutes, used literature, etc.).

Expertise France

Expertise France will contract the consultant and through the project management team will oversee:

• Developing and finalizing the terms of reference and contract.
• Reviewing and approving all expected deliverables with the consultant.
• Supporting the consultant in connecting and meeting with MADA as relevant.
• Overall monitoring of the assignment activities and the delivery of milestones.

Qualifications

• Masters degree in Public Policy, Development Work, Business Administration, Human Resources, or related fields.
• 5 years experience in NGO Management and/or Human Resources.
• Minimum of 7 years of proven experience working with LNGOs in the humanitarian sector.
• Strong local knowledge and comprehensive understanding around capacity building programs and experience in delivering soft skills training.
• Professional working knowledge of Arabic and English is compulsory.
• Extensive experience in delivering the requirements mentioned.
• Ability to communicate, negotiate and adapt to work requirements.