Case Worker

Job Responsibilities

• Provide case management services to vulnerable children and families in line with the National Standard Operating Procedures (SOPs) and the Minimum Standards for Child Protection in Humanitarian Action.
• Conduct child protection assessments, develop case management plans, and ensure appropriate follow-up.
• Conduct regular home visits, field visits, and meetings with children and caregivers to monitor progress and provide support.
• Ensure timely and safe identification and referral of children at risk to appropriate services.
• Coordinate with internal teams and external service providers to ensure effective case management and referrals.
• Maintain accurate, confidential and up-to-date documentation on all assigned cases using designated case management tools and databases.
• Participate in case management meetings and case conferences to ensure effective planning and collaboration.
• Provide emotional support and psycho-social support to children and families, as needed.
• Identify trends and protection concerns and report them to the Case Management Supervisor for appropriate response.
• Ensure all activities adhere to child safeguarding principles and internal protection policies.
• Participate in trainings, workshops, and capacity building activities related to child protection and case management.
• Assist in awareness sessions and outreach activities as needed.
• Contribute to reports, assessments, and other documentation required by the Case Management Supervisor and the organization.
• Support in other protection-related activities when requested by the supervisor.

Personal Competencies:

• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and respect for beneficiaries at all times.
• Strong organizational and time-management skills.
• Empathy, patience, and resilience under pressure.
• Proficiency in Microsoft Office applications.
• Fluency in Arabic and working knowledge of English.

Position Requirements and Qualifications:

• Minimum 2-3 years of professional experience in child protection or case management in humanitarian or development contexts.
• Bachelor’s degree in social work, psychology, sociology, or a related field.
• Knowledge of case management principles and tools.
• Experience working with vulnerable children and families.
• Ability to work independently and within a team in complex and challenging environments.
• Good knowledge of referral pathways and protection services in the area of intervention.
• Strong understanding of child rights, protection principles, and safeguarding.