Focal Point

Reporting to: Disability and Vulnerability Focal Point (DVFP) Programme Manager NGO PRESENTATION   Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.   Handicap International is a not-for-profit organisation with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission.   HI has been present in the Middle East since 1987 through its Development Department. HI started from early April 2012 a new project at the regional level aiming at the recognition and respect of the rights of PwD by the authorities and institutions, through the reinforcement of the Disabled People’s Organisations (DPO) and the disability movement at large. In Lebanon, in addition to the regional project, HI has been implemented a project aiming at improving the access to mental health rehabilitation services for the children with psychological distress living in the Palestinian camps. At last, in 2010, HI established the only humanitarian demining capacity in northern Lebanon (Batroun Region) Action Center (LMAC) in achieving its goal of making Lebanon mine impact free by 2020.      MISSION CONTEXT   Following the yearlong crisis in the Syrian Arab Republic, that has caused the displacement of civilians inTurkey,LebanonandJordan, Handicap International is implementing projects inLebanonandJordan, aiming at mitigating the impact of the crisis on the Syrian refugees and the host communities. In Lebanonas well as in Jordan, Handicap International aims to improve the access to emergency rehabilitation cares for the Syrian refugees at hospital and community level and to improve the coverage of the specific needs of the most vulnerable people affected by the crisis at the community level. InLebanon, the targeted areas are the northernBekaaValleyandTripoli, whereas inJordan, the targeted area is the northern region closed to the boarder.   In Bekaa, Handicap International aims to improve the coverage of basics and specific needs of the most vulnerable people affected by the crisis at the community level, and by developing a tailored response to improve conditions of life during winter period. In Tripoli, Handicap International aims to provide direct support to syrian injured refugies at hospital and community level. Besides, HI aims to improve the coverage of specific needs for vulnerable persons in the North.    ACCOUNTABILITIES   Under the direct supervision of the DVFP PM , you you will be responsible for :   Management of referrals from external actors, including the HI hotline number Management of referrals to external actors Coordination and information sharing with focal points of other external actors Coordination of referrals between other HI projects (NFI and winter) and DVFP project     Your tasks will inlcude (amongst others):  Management of  referrals from external actors, including the HI hotline number Reception of the referrals and distribution of the cases to the Project Officers, according to the location and the level of emergency        Answer to the hotline and manage the requests according to HI strategy With the support of the Project Officers, report on all the deferral cases in the appropriate document, with a quality follow-up of each cases Send feedbacks to stakeholders    Management of referrals Reception of referral from the DVFP teams Ensure the strategy of referrals is properly followed-up by the teams on the field Liaise with other service providers to support referrals and ensure follow up of the referral done Provide regular feedbacks to DVFP teams Report on all the referral cases in the appropriate document, with a quality follow-up of the cases (successful/not successful) Ensure quality of referral tools (general follow up, referral forms…) Participate to the adaptation of referral strategy to ensure a quality services to beneficiaries    Coordination and information sharing with focal points of other external actors Make the liaise with other external stakeholders focal points to ensure a smooth organization of the referral (referral strategy and follow-up of referrals) Improve/optimize the referral system with the external stakeholder focal points according to the constraints of each actors, HI strategy and the needs on the field Work in close collaboration with the DVFP PO to ensure the coherence of the referral strategy with the activities of external actors on the field Report any problem or constraints to DVFP PM and propose improvements of referral organization and strategy  Coordination of referrals between HI different projects Report in the appropriate documents the assessments made by the respective teams and the needs in internal referrals Follow-up and coordinate the referrals between the teams In collaboration with the database officer, ensure there are no double-counting of beneficiaries between winterization and DVFP interventions     THE CANDIDATE’S REQUIREMENTS (include various soft skills & language skills)   KNOWLEDGE Mandatory : Vulnerability and/or Disability field Social work   Preferable : Protection Physical rehabilitation Psychosocial Knowledge of humanitarian and social actors in Beqaa     SKILLS Strong planification/organization skills Excellent communication and listening skills Diplomacy Good computers skills (Pack Office) Good reporting skills (English)   LANGUAGES Arabic English French is an asset   PERSONAL QUALITIES   Adaptation to specific working conditions Sense of relationship and responsability Capacity to work in team and autonomously Capacity to work in an multidisciplinary and multicultural team Capacity to support high workload Flexibility and availability Dynamism, high level of motivation Interest for social work, disability field and psychosocial field Willingness to learn new skills and/or approaches Good capacity to interact with members of the team and different communities Proactive and sense of initiatives Common sense   EXPERIENCES  Mandatory : INGO/LNGO working experience required Experience in social, disability, health or protection field   Years of experience: 1 year at least