Outreach Worker

PRESENTATION OF HANDICAP INTERNATIONAL Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission.   For more details on the association: http://www.handicap-international.org   Handicap International is composed of 3 operational divisions: Emergency Response Division (ERD) Mines Division Development Division   MISSION CONTEXT   The Emergency Response Division in Lebanon was created in April 2012.  The provision of support to health structure is provided directly by Handicap International physiotherapist and technical advisor.  The identification, assessment of the needs, referral and direct provision of services is done trough 18 outreach teams (composed of one social worker as case manager and one physiotherapist supported by 4 psychologists and/or psychosocial workers) and trough 4 fixed points in the communities (in community centers to allow more efficiency reducing the time to reach the beneficiaries). An additional team in Bekaa and North Lebanon will be focusing on the community sensitization, training to humanitarian workers and the identification of potential local partners. In Lebanon, the provision of household essential items including food, NFI and unconditional cash assistance to cover essential winter basic needs of the most vulnerable refugee newcomers will be done in HI area of intervention (54 villages in Central and West Bekaa) through current dedicated outreach teams and distribution teams.     ACCOUNTABILITIES   Line manager: Liason Officer Line manager+1: Program Manager Supervise: None In direct cooperation with: Liason Officer     RESPONSIBILITIES   Objective 1:Identify needs of the programme beneficiaries, contribute to the assessment of these needs and/or directly assess these needs as required: Activities/Main duties: •    Actively participate to all initial identification training. •    Work as an outreach team to identify, register and analyse beneficiaries vulnerability •    Develop a community approach to ensure a confidence in HI process and project •    Ensure a global vision of the individual and familial needs in the identification •    Ensure that the information collected at household level is coherent •    Work closely with the data operator in charge of the information collected processing.   Objective 2:Answer to the identified needs, by providing direct support, respecting confidentiality and the right of the beneficiary. Activities/Main duties: •    Identify needs and deliver appropriate assistance, following the appropriate strategy •    Under the Project officer responsibility, implement the distribution system •    Respect the distribution list •    Participate to the preparation of the schedule of distribution and itineraries •    Realize on site or door-to-door distribution in the timeframe requested •    Be responsible of the items distributed •    Ensure that the approach implemented is respected by all actors involved •    Participate to organize safe and secure distribution   Objective 3: Develop and reinforce the relationships with INGO, LNGO, authorities, community resources and any other stakeholders on the field to improve the identification system Activities/Main duties: •   Develop and follow up the network of HI community resources within the area of intervention •    Regularly contact the community resources to get information about the general situation of most vulnerable    population affected by the Syrian crisis, and especially within the refugee’s communities •    Maintain a flexible system of referrals from community resources to HI team, according their  constraints •    Share with the other team members the cases located outside of the area of intervention   Objective 4: Participate in the analysis and reporting of global issues in the refugee population Activities/Main duties: •  In formal and informal meetings with the team, participate to a qualitative analysis of the different kinds of issues, at individual, familial and community level •  Share in formal and informal meetings with the team the information collected on the field regarding humanitarian actors activities and constraints •  Participate to report with the tools and the internal system all issues identified •  Be part of a constructive holistic team work to develop a very qualitative analysis and response for vulnerable persons   Objective 5: To demonstrate an ethic and professional practice: Activities/Main duties: •   Respect beneficiary confidentiality. •    Respect and promote HI’s Policies and report to your line manager any non respect of HI’s policies amongst the teams or partners. •    Address needs and requests in a professional way. •    Report any incident or act that causes any harm to beneficiary or to others. •    Always interact with children with the presence of their parents or caregivers •    Always respect a refusal of treatment.   Objective 6: Demonstrate willingness to improve professional competences and abilities to increase care quality: Activities/Main duties: •   Demonstrate motivation at work. •    Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions, capacity building activities… •    Participate in the different activities that are common to all team members •    Respect each team member’s positions, work, and specialty •    Adapt to special situations or demands from supervisor (reporting, etc)   REQUIREMENTS  Background: KNOWLEDGE  Mandatory: •  Community work Preferable: •  Protection SKILLS •  Good communication and listening skills •  Common sense •  Proactive   Languages:Fluent in English and Arabic mandatory (oral and written) Driving licence: not mandatory Computer skills: Good Personal qualities & soft skills:         •    Adaptation to specific working conditions •    Capacity to work in team and autonomously •    Capacity to work in an multidisciplinary and multicultural team •    Dynamism, high level of motivation •    Flexibility and availability •    Interest for social work and field work •    Willingness to learn new skills and/or approaches •    Good capacity to interact with members of the team and different communities   EXPERIENCE: •  First experience in community base projects  and/or Outreach Work, field is mandatory •  INGO/LNGO working experience is an advantage •  Between 0 and 2 year experiences   EDUCATIONAL BACKGROUND: Bachelor Degree in Social Work, or relative experience in Field work