Program Manager - Regional Office

Humanity & Inclusion (HI) is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights.

Humanity & Inclusion is a non-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its Programs and implement its actions and social mission.

For more details on the association: https://www.hi.org

OBJECTIVES

Reporting to the Area Manager the Program Manager contributes to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion in the country of operations. He/she ensures optimal quality and impact of the Programs implemented in the country by means of a delegation system with appropriate control mechanisms. With all HI managers, and through paradigm changes, he/she shares responsibility for the sound management and effective functioning of the global organisation,

ACCOUNTABILITIES

Line manager: Area Manager

Supervise: Health team

In direct coordination with:

• Partners: Health Program Team, and Partners’ Management;
• Beirut hub: Operational Team & Support Services;
• Coordination based in Amman: Technical Unit team and Support services

RESPONSIBILITIES

1. Management

1.1 Line-manages the program’s team members

1. Sets individual objectives, evaluates individual performance,
2. contributes towards the professional & career development of his/her team members, monitors competences

1.2 Organizes and leads regular team meetings

1.3 Manages the recruitment and selection of new team members

1. 4. Ensures strict application and respect of the programme’s Internal Regulations by the program team.
   5. Structure the work around identified processes, steer performance and facilitate the resolution of problems.
   6. Develop & manage partnerships and liaise with partners on development, implementation and evaluations of projects
2. Ensures Technical Quality of Programs

2.1  Is in charge of the technical quality and relevance of Program activities implemented within his scope of expertise

1. Ensures that the activities implemented comply with organisation’s technical norms and standards
2. Organises technical training for his/her staff when relevant
3. Ensures technical learning from Programs by drawing on lessons learned and good practices
4. Makes sure field technical specialists  of both organisation’s and partner’s get the information they require and collaborates with Technical Divisions when necessary
5. Adjusts his/her activities to audit recommendations, if applicable

2.2 Helps to coordinate technical professional development and facilitate a community of practice, in collaboration with Technical Division

2.3 Manages relationships with technical unit, local partners or other stakeholders

3. Operational Implementation

3.1 Ensures the implementation of the programs, in line with logical frame work and allocated budget

1. Steer’s the program’s intervention strategy and put forward adjustments if the objectives change or it is likely they will not be met.
2. Ensures that activities and the associated resources are planned and implement the action plan.
3. Ensures that activities are implemented in line with the project proposal and the allocated budget.
4. Ensure project reporting internally(within the programme) and externally (externally to funding bodies, authorities and Partners).
5. Prepare and manage partnerships with project implementation partners
6. Prepares and monitors partnership agreements with implementing partners and other potential partners
7. Ensures the effective implementation and follow up of institutional policies (PSEA, mandatory crosscutting approaches, etc.) on his/her Program
8. Coordinates and collaborates with relevant internal services, especially logistics, RH, finance and technical resources

3.2 Ensures Program data management

1. Ensures that the appropriate data collection and management tools are in place on the Program, in line with global standards
2. Ensures that data related to the Program is collected and compiled in the Program database
3. Carries out regular verifications and makes any necessary corrections in the activity database

3.3 Ensures Program reporting

1. Monitors the achievement of results and indicators, as per the logical framework
2. Is in charge of producing the appropriate reporting tools: monthly situation report, PM Box
3. Reports regularly to the line manager
4. Writes reports for the funding agencies when relevant and monitors donor deadlines (grants, reporting, audits) concerning the Program
5. Guarantees the proper archiving of information

3.4 Prepares and steers Program evaluation and capitalization

1. Plans and monitors Program evaluations
2. Produces Program capitalization and learning from experience material

4. Influence & Communication

a. Contributes to HI’s external influence by participating in relevant networks

b. Communicates on the Program to partners, authorities and stakeholders when relevant

5. Strategy & business development

1. Contributes to programme or country operational strategy (STRATOP)
2. Drafts new Program proposals for the continuity or expansion of the Program
3. Contributes to the drafting of new proposals for new opportunities

Note that this job description must remain flexible, to respond to additional tasks or changes as identified by the line manager.

Skills Knowledge

• The different schools of thought and explanatory models of disability

• The international human rights frameworks

• The strategies for fighting exclusion and discrimination

• The technical issues concerning his/her service sector

• Full knowledge of at least one profession in his/her sector

Know-how (practices)

• Producing institutional communication written in the country’s working language

• Producing clear, concise and responsible communication suited to the interlocutor (adult or child); adapting communication and messages to an intercultural environment

• Using active listening techniques and applying them in the appropriate situations

• Negotiating and managing problems and conflicts

• Establishing clear frameworks, rules and limits

• Creating and maintaining conditions that motivate the target public; mobilizing and supporting different groups of stakeholders (families, communities, local authorities, etc.)

• Planning, implementing and evaluating activities on his/her project (team and individual)

• Anticipating and adapting to the needs of the beneficiaries and to unexpected circumstances

• Conducting on-going evaluations of activities and outcomes

• Promoting participation and cooperation in the activities on his/her project

• At least 5 years of experience in his/her professional field

Interpersonal skills (attitudes)

• Working as part of a team/network, cooperating

• Respect for the opinion and enhancement of the skills of others with a view to shared action

• Giving and receiving constructive feedback; discussing with multi-disciplinary teams, working as part of a network and collaborating

• Empathy; showing interest in what each person is experiencing and feeling, putting oneself in the other person’s shoes, listening to his/her needs, being accepting rather than judgmental

• Resilience to stress and uncertainty

• Pragmatism, capacity to adapt with agility

Education and Experience:

• MBA or university degree in Program Management or any equivalent degree (Additional academic background related to inclusion of excluded groups, disability issues, social work and advocacy is highly preferable)
• Minimum 5 years of experience in development sector, with preference to have experience in Health or disability inclusive Rehabilitation, MHPSS and P&O projects.
• Previous work experience with I/NGO is needed
• Excellent communication and negotiation skills
• Good organizational skills
• Good oral, written communication and presentation skills
• Experience in team management

Professional and Personal Skills:

• Strong analytical and observational skills;
• Extremely rigorous and precise, attention to details;
• Ability to manage priorities, deadlines and tasks efficiently;
• Ability to perform repetitive tasks with a high degree of accuracy;
• Excellent time management skills and ability to work under stressful conditions;
• Autonomous and comfortable working independently with minimal supervision;
• High level of motivation and proactivity;
• Solution oriented and problem-solving skills and ability to follow guidelines;
• Diplomacy and high ability to work collaboratively within a team;
• Strong written and verbal communication skills;
• Strong organizational skills;
• Strong interpersonal and intercultural skills;

Computer Skills:

• Strong computer skills especially Excel, Word and Outlook;

Language:

• English language proficiency is a must;
• Arabic language proficiency is a must;

JOB CONDITIONS

• Remuneration: according to HI salary grid
• Starting date: ASAP
• Duration/ Type of contract: 6 months renewable based on a Program timeline
• Others: Health insurance