STAFF CARE – PSYCHOSOCIAL CONSULTANT

Humanity & Inclusion (HI), (Legally known as Handicap International) is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

HI is seeking a professional psychosocial support service provider who has the ability to provide a collective psychosocial support session for HI’s staff in addition to individual support sessions for staff members who are in need for more in-depth individual support sessions in Lebanon.

Terms of Reference

STAFF CARE – PSYCHOSOCIAL CONSULTANT

Contracting department: Human Resources
(Country HR Manager)

1.     
Background

1.1. Humanity & Inclusion

Humanity and
inclusion (HI) is an independent and impartial international aid organization
working in situations of poverty and exclusion, conflict and disaster. Working
alongside people with disabilities and other vulnerable groups, HI’s actions
and testimony are focused on responding to their essential needs, improving
their living conditions and promoting respect for their dignity and their
fundamental rights. HI is currently implementing projects in more than 60
countries worldwide, including Egypt, Jordan, Lebanon, Occupied Palestinian
Territory (oPt).

Handicap International is a not-for-profit organization with no religious
or political affiliation. It operates as a federation made up of a network of
associations that provide it with human and financial resources, manage its projects
and implement its actions and social mission.

For more details on the
association: https://hi.org/

1.2. HI in the Middle-East:

HI is managing a
humanitarian program in the Middle East region and is present in four countries,
Egypt, Jordan, Lebanon, Occupied Palestinian Territory (oPt) employing around
220 national employees. HI is implementing a wide range of activities
from long-term development projects and recovery to response to emergencies,
though five main sectors of intervention: Prevention & Health (Early Child
Development, MHPSS), Inclusive Education, Economic Inclusion (Basic Needs
Assistance, Economic Recovery), Physical and Functional Rehabilitation, Armed
Violence Reduction.

2.     
Objective of the Assignment

HI is seeking a professional psychosocial support
service provider who has the ability to provide a collective psychosocial
support session for HI’s staff in addition to individual support sessions for
staff members who are in need for more in-depth individual support sessions in
Lebanon.

The aim of hiring the specialist is to support the
psychosocial well-being of HI’s staff who are living the current situation of
COVID-19 and who are in touch with end beneficiaries in which case they are
exposed to different vulnerable people’s experiences. The number of staff
concerned is 80.

In details, the objective
is to provide psychosocial services to HI national staff with maximum of 400
hours for individual sessions and maximum of 20 group sessions for the period
of one year as below:

1. Provide
   at least 1 awareness raising session to inform staff on the service and
   general information on staff care (this might require 1 visit per year in
   the offices depending on where is located the service provider and on the
   Covid-19 protocols).
2. Provide
   individual psychological support sessions to the staff members preferably
   face-to-face sessions, but also by phone, skype, zoom as needed, to a
   maximum of 6 individual sessions per staff per calendar year,
3. Upon
   HI provision of staff list to the service provider, staff are free to
   contact the specialist for support, within the range of the 6 sessions
   that would be introduced, and in case referral to other external sources
   is needed then HI will be notified of that by the specialist,
4. The
   company / firm / institution should be gender-balanced (male and female),
   based on the needs of the staff and taking in consideration the potential
   sensitivity of situations.

3.     
Scope of Work

The psychosocial support specialist will develop a
detailed plan for the implementation of collective and individual psychosocial support
sessions including the aim of the intervention, expected results, set of the session
activities that will be implemented, and the timeframe of the activity.

Sessions can be delivered via Skype/phone/Zoom,
depending on the situations/conditions.

In case of field visits required, HI will take care
of the transportation, accommodation (either in hotel or individual room in
shared guesthouse), visa, and all costs related to the trip and the travel
allowance, as specified in the contract for the working hours spent traveling,
according to flight tickets.

The place of performance is Beirut, Toula or
Baalbeck based on the staff location.

The service shall start on the 1st of
June 2021 for a period of 1 year.

During the performance of the service, the
consultant will be required to work in liaison with HI’s Human Resources teams
and notably with Mrs. Rita HABIB, who will be his/her contact person.

All written reports and correspondences will be done
in English language.

4.     
Expected Results of the Consultancy

By the end of this consultancy, HI staff will be
able to identify causes of stress and adopt skills to cope with difficulties
resulted from emergencies, in addition to the psychosocial impact of their work.

5.     
Expertise required

Experience

§  Education
degree in mental health or psychology or related science with proven long
experience working in field of adults' psychosocial support. Licensed as a
Psychotherapist is a plus.

§  At least 5
years of relevant work experience, preferably in the field of Mental Health or
psychosocial support.

§  A previous
work experience in humanitarian mental health psychosocial support (MHPSS) or
with INGOs is preferred.

§ 
Knowledge and experience providing individual
and group staff support activities.

§  Cross-cultural
working experience in the field of staff care and psychosocial support.

§ 
Strong work ethics and commitment to
humanitarian issues.

§ 
Strong interpersonal and communication skills
in a dynamic, multicultural setting.

§ 
Proven reliability in the delivery of timely
and quality services.

§ 
Strong analytical and organizational skills.

§ 
Sound understanding of professional ethics as
they apply to mental health and employee care.

§  Positive,
innovative, inspirational and problem solving attitude.

Languages:

Ø 
Arabic: Native speaker

Ø 
English: excellent command in English written
and spoken

6.     
Timeframe  and Location

The dates of the service provision, the modalities
as well as the location will be agreed once the successful service provider has
been agreed.

7.     
Applications procedures

9.1  Preparation of Proposals

The Consultant shall bear
all costs associated with the preparation and submission of its Proposal and HI
shall not be responsible or liable for those costs, regardless of the conduct
or outcome of the selection process. HI is not bound to accept any proposal,
and reserves the right to annul the selection process at any time prior to
Contract award, without thereby incurring any liability to the Consultant.

7.1.1.      The Proposal, as well as all
correspondence and documents relating to the Proposal exchanged between the
Consultant and HI, shall be written in English;

7.1.2.      Proposals must remain valid
for 120 calendar days after the proposal submission deadline, during this
period; the Consultant shall maintain its original Proposal without any change,
including the availability of the Key Experts, the proposed rates and the total
price;

7.1.3.      HI will make its best effort
to complete the negotiations within the proposal’s validity period. However,
should the need arise, the Client may request, in writing, all Consultants who
submitted Proposals prior to the submission deadline to extend the Proposals’
validity;

7.1.4.      The Consultant has the right
to refuse to extend the validity of its Proposal in which case such Proposal
will not be further evaluated.

9.2  Technical Proposal

The following documents must
be included in the Technical proposal:

9.2.1.      A list of proposed actions (work
plan) in accordance with the terms of reference with the methodology of
implementation

9.2.2.      The work plan should give a
clear description of how the consultant intends to approach the activities
necessary to the services’ completion

9.2.3.      The expected results

9.2.4.      The evaluation forms (needs assessment, pre/post-test and final evaluation)

9.2.5.      Specialists’ CVs detailing
relevant skills and experience of the consultant and her/his team of no more
than 3 pages each, including contactable referees. In case of team of experts,
the team leader must be clarified.

9.2.6.      Copy of degrees in
Psychology or related science of all specialists.

9.2.7.      Proven previous experience.

9.3  Financial Proposal

The
Financial Proposal shall list all costs associated with the assignment,
inclusive of all taxes, and shall include
the materials necessary which together with other logistics resources will be
managed by HI.

The offer should also include the cost of follow-up sessions should staff
need any thereafter.

9.4  Administrative Documentation

9.4.1.      Legal and valid registration
in the country.

9.4.2.      Evidence that government taxes have been paid.

9.4.3.      The consultant(s) are
responsible for personal/life/travel and health insurance for themselves and
their team(s).

9.4.4.      Proof that the Service
Provider has paid social security contributions.

8.     
Professional standards

HI contractors must adhere to the values and principles outlined in HI
Code of conduct.  In accordance with
these values, HI operates and enforces policies on Beneficiary Protection from
Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.