Head SME Unit Officer

Key Responsibilities

Develop and lead the implementation of the SME Segment strategy in line with the overall operation Strategy

Ensure achievement of profitability targets

Drive sustainable growth and acquisition of new customers for the SME

Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the company.

Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Facilitate training programs to enhance product knowledge to unit staff on SME Products.

Maintains a detailed and current understanding of the industry; (at SME & Micro finance, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.

Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements whilst maintaining the quality of the SME portfolio within the stipulated Nonperforming Loans (NPL) and Portfolio at Risk (PAR) parameters.

Ensure compliance to the company’s policies, procedures and regulatory requirements.

Lead, motivate, and continuously develop a credible high performing SME team.

Skills & Experience

University Degree in a business related field. An advanced degree will be an added advantage.

A thorough knowledge of Small Medium Enterprise (SME) Products

Excellent interpersonal, and negotiation skills.

Strong leadership skills with demonstrated competences in championing high performance management.

A good understanding of risk, credit policies and procedures.

Excellent planning, Organization, problem solving and analytical skills.