IS Assistant

Vacancy Notice: LE-21-RE-04

JOB TITLE: IS Assistant
LOCATION: Beirut, Lebanon
ORGANIZATIONAL UNIT: Information Security
CLOSING DATE FOR APPLICATIONS: 24-05-2021

SCOPE OF WORK

IS Assistant will be responsible for providing technical assistance and support related to our computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions with guidance from HQ IS department. Applicants should know intermediate O/S installation and hardware knowledge.

RESPONSIBILITIES

Key Roles and Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone to local team.
• Train computer users on security awareness and basic usage.
• Maintain daily performance of computer systems.
• Respond to email messages for local team seeking help as well as being hands and eyes for HQ IS team.
• Ask questions to determine nature of problem.
• Walk local team through problem-solving process.
• Install, modify, and repair computer hardware and software on client base.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and Network Attached Storage (NAS).
• Install basic computer peripherals for users.
• Follow up with local team to ensure issue has been resolved.
• Gain feedback from local team about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Report to HQ IS team weekly.
• Basic Knowledge with Cisco IP Telephones
• Take action on inventory lists.
• Conduct work with the highest level of personal and professional integrity. Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities.
• Commitment to uphold ICMC’s values of fairness, equality and respect of human dignity.
• Adhere to ICMC’s standard operating procedures, code of conduct, security protocols and ISMS (Information Security Management System).
• Processing of periodically recurring tasks in order to be compliant with ISO 27001 security framework, NIST and ITIL needs. Developing and updating SOPs on IS processes.

REQUIREMENTS

• University Degree or equivalent experience.

QUALIFICATIONS and KEY COMPETENCIES

• Good command of English and Arabic languages, both written and verbal
• Knowledge of additional languages is an asset
• Excellent writing, communication skills
• Strong organizational and time management skills
• Respect for diversity
• Strong interpersonal skills
• Ability to work effectively under stress within a multicultural team environment
• Ability to prioritize tasks and effectively manage workload
• Ability to identify problems and analyze alternatives to develop recommendations for improvements;
• Ability to demonstrate flexibility to perform in a dynamic workplace with strict deadlines and at times with constant interruptions;

Experience in working in a multicultural work environment.