Communications/ Administrative Assistant

Communications/ Administrative Assistant Job Description GENERAL DESCRIPTION ICMC is an international non-governmental organization serving and protecting uprooted people–refugees, internally displaced persons and migrants–regardless of faith, race, ethnicity or nationality. ICMC Lebanon is linked to ICMC Resettlement Support Center Turkey which serves as a regional office for the US Refugee Resettlement and Cultural Orientation Program in the Middle East region. ICMC Beirut operates in a dynamic work environment and job descriptions/duties may change as operational needs decrease or increase. In Lebanon, ICMC staff are employed a casual hire basis. DUTIES and RESPONSIBILITIES: Under the overall supervision of the Program Manager and the direct supervision of the Team Leader, the successful candidate will perform the following functions: • Adhere to Standard Operating Procedures and implement policies in accordance with US Department of State/ Bureau of Population, Refugees & Migration (DOS/PRM) guidelines for United States Refugee Admission Program (USRAP) • Provide information on USRAP program to individual refugees • Accurately record all correspondence in Worldwide Refugee Admissions Processing System (WRAPS), pull weekly/monthly reports on correspondence volume • Translate, scan, and photocopy all documents required for each refugee file • Receive/forward/file correspondence, reply to mails and letters, as per instructions; Answer telephone and transfer calls to relevant persons, respond to general queries regarding ICMC; • Maintain accurate inventory lists; Purchase stationary, and other items for the office, as per instructions; • Oversee Procurement of equipment and materials for the office • Act as focal point for troubleshooting all IT related issues • Track employee time keeping and payroll payment procedures • Perform other duties or special assignments as may be assigned to ensure efficient processing and operation of the ICMC Refugee Resettlement Program • Adhere to ICMC’s standard operating procedures, code of conduct, and security protocols QUALIFICATIONS and KEY COMPETENCIES: • Proficiency in Arabic and English language, both written and verbal • Strong writing, drafting, and communication skills • Demonstrated solid computer skills in Microsoft Word, Excel, Access, Adobe. Microsoft SQL and basic networking knowledge is highly desirable • An efficient and organized multi-tasker • Ability to follow directions and implement policies and procedure with a positive and receptive attitude • Strong interpersonal skills • Respect for diversity • Ability to work effectively under stress within a multicultural team environment • Ability to exercise good judgment and seek guidance as appropriate when confronted with unanticipated challenges when interacting with refugees