Ecommerce Specialist

Job Responsibilities:

Technical

• Participate in defining and refining the online shopping experience, including site architecture, browsing, and buying features, product views and details, product descriptions and other key elements
• Offer streamlined online experience from product discovery to online transaction to post-sale support
• Develop, monitor, and update product data and content on eCommerce websites.
• Cultivate standards, systems and best practices for content collection, creation, distribution, maintenance, and product listings
• Relentlessly drive improvements to the site experience through the development and execution of strategic initiatives and cross-functional projects

Marketing

• Assist in the testing and evaluation of all site enhancements, redesigns, campaigns, and new product introductions to ensure a best-in-class experience across all devices
• Identify SEO best practices regarding inventory, pre-orders, and pricing policies
• Develop online merchandising strategy and tactics, such as product categorization, sequencing, cross sells, up-sells, and featured products
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc) to stay organized.
• Develop customer insights to use to improve the e-commerce business

Reporting

• Provide detailed reporting on product trends, competitor trends with actionable data to support business development decision making processes
• Perform other duties as assigned
• Collaborating and working closely with the accounts & stock supervisor and marketing coordinator
• Reporting to the general manager

Education:

• Bachelor's Degree in appropriate field of study or equivalent work experience

Qualifications & Personal Skills:

• Hands-on experience in managing and maintaining e-Commerce websites/portals
• Knowledgeable of the e-Commerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices
• Knowledge of various platforms (WordPress, Shopify, etc.) and online sales strategies and can be used to conduct digital sales or website conversions
• Familiarity with web design and a keen eye to detail
• Photography and design are a huge plus
• Excellent command of Arabic & English language
• Excellent computer skills, including Excel
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Natural relationship builder with integrity, reliability and maturity