ICT Specialist

Certifications / Education required

University Degree.

Good command (spoken and written) of English and/or French.

Good ICT knowledge.

Professional Experience required

Minimum 2 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).

Purpose

ICT Specialist 1 provides mainly ICT front desk services. Under supervision involved in standard ICT installations and troubleshooting.

Functional responsibilities

Provide day-to-day technical support for end-users of desktop applications, telephones, smartphones, printers and computer hardware.

Under supervision installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.

Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.

Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.

Allocates pool equipment in an efficient manner, taking into account users' needs and ICRC policies.

Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.

Places orders for parts, equipment and tools, locally or in Geneva, according to standing procedures and in collaboration with the administration and logistics.

Handles relations with the internet service provider regarding fees, level of service, etc., in collaboration with the administration.

Keeps technical documentation up to date for all IT installations