Mental Health Case Manager - BML

The International Medical Corps Mental Health Department provides Mental Health and Psychosocial support (MHPSS) consultations through its case management teams located in Bekaa, South, North, Beirut and Mount Lebanon. International Medical Corps also aims to advocate for mental health, by promoting community based interventions such as early childhood development programs and youth empowerment programs in addition to provision of awareness sessions on several mental health topics. Moreover, International Medical Corps coordinates with the National Mental Health Program within the ministry of public health to design MHPSS programs and conduct trainings. 

Case managers at International Medical Corps work within a case management model using a psychosocial multidisciplinary and a community based approach. They are the frontline workers providing MHPSS case management consultations and services to refugees/displaced population in Lebanon and vulnerable host communities in a crisis or an emergency situation, whereby the mentioned population’ needs are addressed in a timely and efficient manner, using short and mid-term psychosocial, mental health and community based approaches.

Main Responsibilities 
• Promote and introduce the International Medical Corps (IMC) mental health and psychosocial support (MHPSS) services to institutions, centers, PHCs and individuals.
• Case managers at IMC will complete an overall assessment for all their beneficiaries by filling the Biopsychosocial assessment (data collection) and the other IMC MHPSS case management set of tools.
• Build and maintain a solid professional relationship with the clients and their surroundings including parents, siblings, relatives, neighbors, etc. with the client consent.
• Provide psychological and social support to displaced Syrians/Iraqis and vulnerable host population at the primary health care centers and field levels.
• Comprehend, fully understand and commit to IMC mental health case management model.
• Work closely with the members of MH case management team (psychotherapist/psychiatrist) to develop and follow up on the intervention plans.
• The case manager will be an essential source of providing accurate referrals and ensure adequate follow up of all cases referred.
• Conduct outreach activities and home visits when needed and document it.
• Prepare and conduct mental health awareness sessions using the relevant forms and background documentation developed and approved by IMC MH department.
• Conduct PSS activities in accordance with the MHPSS senior management team and PSS trainer.
• Prepare and conduct psychoeducation sessions using the relevant forms and MH booklets developed and approved by IMC MH department.
• Maintain accurate records, client’s files.
• Case managers at IMC will attend any training relevant to assigned tasks internal or conducted by any other stakeholder after close coordination and approval of the direct supervisor
• Prepare, take-part and document Case Management technical meetings.
• Case managers will work in close coordination with the MHPSS managers on issues related to the field in terms of identification of challenges encountered, gaps, provide all necessary information to ensure better implementation of activities;
• Attend regular meetings with MHPSS managers on weekly or biweekly basis.
Reporting
• Case managers have to submit monthly technical meeting report to the MHPSS manager;
• Case managers will be responsible for filling all relevant tools and should maintain regular updates in close coordination with the case management team;
• Submit monthly reports, in addition to the data collection sheet that should be filled on a weekly basis to the MHPSS manager
• Fill online medication consumption on a weekly basis.
• Report any emerging issue first hand to the direct supervisor;
• Provide reports on awareness raising and other PSS services that contain information regarding attendance, age, gender, nationality and impact of the session on participants. 

Candidates’ Specifications 
• University degree in Social Work (BA or Masters)/ psychology or equivalent degree
• Adheres to ethical considerations and principles in regards to working with vulnerable populations.
• Previous experience in MHPSS
• Previous NGO experience
• Minimum 2 – 3 years in the field of social work.
• Excellent interpersonal, written, and oral communications skills.
• Good understanding of the project cycle and team work;
• Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work;
• Emotional maturity and agility in working in a fast-paced environment;
• Fluent in Arabic language
• Basic Knowledge in English language
• Basic knowledge in Microsoft office

Assets
Laptop and mobile phone.
This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. The tasks listed are representative of the nature and level of work assigned and are not necessarily all-inclusive.
It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

JOB SUMMARY  

The Mental Health Case Manager (MHCM) at International Medical Corps work as part of a multidisciplinary team and within a case management model using a biopsychosocial, multidisciplinary and a community-based approach. They are frontline workers providing mental health case management and other relevant services for people with MHPSS needs.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSIBILITIES

•    Promote and introduce the International Medical Corps mental health and psychosocial support (MHPSS) services within community settings and PHCs. 
•    MHCMs will act as the primary focal point for MHPSS beneficiaries, conducting the full case management process (assessment, care planning, referral, follow up and discharge) 
•    Conduct an overall assessment for all their beneficiaries by completing the biopsychosocial assessment and the other assessments as required. 
•    Build and maintain a solid professional relationship with the clients, their environment and support network including family, caregivers, neighbors, and others with the client’s consent. 
•    Provide psychological and social support to MHPSS beneficiaries at the primary health care centers and community settings. 
•    Comprehend, fully understand and commit to IMC mental health case management model. 
•    Work closely with the members of MH case management team (psychotherapist, psychiatrist, mhGAP-trained healthcare workers) to develop and follow up on the care plans.  
•    Facilitate referrals and ensure adequate follow-up of all cases referred. 
•    Conduct outreach activities and home visits when needed. 
•    Prepare and conduct mental health awareness sessions using the relevant guidance, tools and IEC materials. 
•    Conduct community-based Psychosocial activities. 
•    Prepare and conduct psychoeducation. 
•    Maintain accurate and up to date documentation including activity records, client files. 
•    Attend any training relevant to assigned tasks internal or conducted by any other stakeholder after close coordination and approval of the direct supervisor 
•    Prepare, participate in and document Case Management technical meetings and case conferences. 
•    Work in close coordination with the MHPSS senior management and focal points on issues related to the field in terms of identification of challenges encountered, gaps, provide all necessary information to ensure better implementation of activities; 
•    Attend regular meetings with MHPSS focal points. Reporting 
•    Responsible for filling all relevant tools and documentation and should maintain regular updates in close coordination with the case management team; 
•    Submit monthly reports, in addition to the data collection sheet that should be filled on a weekly basis to the MHPSS manager 
•    Report any concerning issues firsthand to the direct supervisor; 
•    Provide reports on awareness raising and other PSS services 

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive. 

Job Requirements

MINIMUM QUALIFICATIONS
•    A Diploma or Bachelor’s in Counselling, Psychology, or Social Work. An equivalent combination of relevant education and experience may be substituted as appropriate.
•    Additional qualifications such as a Bachelor's or Master’s degree in social work, counselling, psychotherapy, psychological intervention, or other MHPSS related qualifications is desirable.     
•    Typically, 1 - 3 years of relevant and progressive experience in MHPSS service provision, health facility and/or community based MHPSS preferably in humanitarian/low resource settings.  
•    Previous NGO experience desired.
•    Awareness of the IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings
•    Able to exercise sound judgment and proactive problem-solver
•    Good interpersonal skills, written, and oral communications skills. 
•    Ability to work within a team structure or in isolation, flexible, and can cope with stressful workloads and work with limited resources.
•    Honest, hardworking and a self-motivated person. Able to exercise sound judgment.
•    Commitment to Humanitarian Principles and adherence to ethical considerations regarding working with vulnerable populations.
•    Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work.
•     Basic skills in Microsoft Office. Advanced MS Office skills are a plus.
•    Fluency in a relevant local language as well as basic command of verbal and written English.

MHPSS CM will be based in Wata Msaytbe PHCC

Please note, for Lebanon-based roles, we are only able to accept applications from candidates who are eligible to work in Lebanon. Since the position is a national role, we are unable to progress applications that would require sponsorship.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report. If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.