Mental Health Case Manager - South Area

The Mental Health Case Manager (MHCM) at International Medical Corps work as part of a multidisciplinary team and within a case management model using a biopsychosocial, multidisciplinary and a community-based approach. They are frontline workers providing mental health case management and other relevant services for people with MHPSS needs.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSIBILITIES

•    Promote and introduce the International Medical Corps mental health and psychosocial support (MHPSS) services within community settings and PHCs. 
•    MHCMs will act as the primary focal point for MHPSS beneficiaries, conducting the full case management process (assessment, care planning, referral, follow up and discharge) 
•    Conduct an overall assessment for all their beneficiaries by completing the biopsychosocial assessment and the other assessments as required. 
•    Build and maintain a solid professional relationship with the clients, their environment and support network including family, caregivers, neighbors, and others with the client’s consent. 
•    Provide psychological and social support to MHPSS beneficiaries at the primary health care centers and community settings. 
•    Comprehend, fully understand and commit to IMC mental health case management model. 
•    Work closely with the members of MH case management team (psychotherapist, psychiatrist, mhGAP-trained healthcare workers) to develop and follow up on the care plans.  
•    Facilitate referrals and ensure adequate follow-up of all cases referred. 
•    Conduct outreach activities and home visits when needed. 
•    Prepare and conduct mental health awareness sessions using the relevant guidance, tools and IEC materials. 
•    Conduct community-based Psychosocial activities. 
•    Prepare and conduct psychoeducation. 
•    Maintain accurate and up to date documentation including activity records, client files. 
•    Attend any training relevant to assigned tasks internal or conducted by any other stakeholder after close coordination and approval of the direct supervisor 
•    Prepare, participate in and document Case Management technical meetings and case conferences. 
•    Work in close coordination with the MHPSS senior management and focal points on issues related to the field in terms of identification of challenges encountered, gaps, provide all necessary information to ensure better implementation of activities; 
•    Attend regular meetings with MHPSS focal points. Reporting 
•    Responsible for filling all relevant tools and documentation and should maintain regular updates in close coordination with the case management team; 
•    Submit monthly reports, in addition to the data collection sheet that should be filled on a weekly basis to the MHPSS manager 
•    Report any concerning issues firsthand to the direct supervisor; 
•    Provide reports on awareness raising and other PSS services 

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive. 

Job Requirements

MINIMUM QUALIFICATIONS
•    A Diploma or Bachelor’s in Counselling, Psychology, or Social Work. An equivalent combination of relevant education and experience may be substituted as appropriate.
•    Additional qualifications such as a Bachelor's or Master’s degree in social work, counselling, psychotherapy, psychological intervention, or other MHPSS related qualifications is desirable.     
•    Typically, 1 - 3 years of relevant and progressive experience in MHPSS service provision, health facility and/or community based MHPSS preferably in humanitarian/low resource settings.  
•    Previous NGO experience desired.
•    Awareness of the IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings
•    Able to exercise sound judgment and proactive problem-solver
•    Good interpersonal skills, written, and oral communications skills. 
•    Ability to work within a team structure or in isolation, flexible, and can cope with stressful workloads and work with limited resources.
•    Honest, hardworking and a self-motivated person. Able to exercise sound judgment.
•    Commitment to Humanitarian Principles and adherence to ethical considerations regarding working with vulnerable populations.
•    Demonstrated ability to work in a multicultural environment, prioritize tasks, meet deadlines, and ensure high quality work.
•     Basic skills in Microsoft Office. Advanced MS Office skills are a plus.
•    Fluency in a relevant local language as well as basic command of verbal and written English.

Additional Technical or Language Requirements

Ethical Conduct at International Medical Corps

As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.