Officer, GBV Case Management - South Area

JOB SUMMARY:  The Case Management Officer is responsible to conduct case management sessions to GBV survivors as well as to provide technical oversight to the caseworkers.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

MAIN TASKS AND RESPONSIBILITIES

Case Management Provision
•    Promote and introduce the International Medical Corps (IMC) integrated approach to GBV services to institutions, centers, PHCs and individuals.
•    Provide GBV case management and psychosocial support to vulnerable persons, particularly survivors of gender-based violence at the primary health clinics, community centers and field levels. Case management services will include assessment of needs, development of an action plan for recovery, implementation of the action plan and ensuring appropriate follow up/revision and case closure when appropriate. The case management process should be implemented through the survivor-centered approach.
•    Work closely with different IMC departments to properly refer beneficiaries as needed. 
•    Contribute to and regularly update service mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services through identifying opportunities for coordination with different NGOs for future cooperation.
•    Organize focus group discussions on relevant information when needed. 
•    Conduct outreach and home visits and document it, in addition to handling urgent cases once needed and outside working hours.
•    Receive referrals, take action and provide feedback of actions taken in a timely manner to manager and other agencies when necessary.
•    Maintain accurate records, and beneficiaries’ files that are in line with GBVIMS standards, monitor the CM database, and support the officer in case file audit procedure.
•    Prepare and submit reports in timely manner 
•    Attend IMC trainings when such trainings are planned and implemented in addition to meetings once requested.

Case Management Oversight 
•    Provide technical oversight to all the caseworkers regarding all the steps of case management including psychosocial support.
•    Support the caseworkers in the daily implementation of the case management activities including identifying safe entry points for survivors’ disclosures, updating referral pathways, coordinating with other actors, advocating on behalf of the survivors etc.  
•    Provide support to the caseworkers in the case filing both the physical forms as well as GBVIMS and Primero.
•    Provide support to the caseworkers in filling the monthly data workbooks. 
•    Support the GBV officers in preparing the GBV case management narrative report.
•    Support in the induction and training of newly recruited caseworkers.
•    Liaise with the case management focal point and the GBV coordinator to discuss urgent and complicated cases identified by the GBV caseworkers.

Reporting
•    Monthly data workbook;
•    Monthly qualitative reports;
•    GBVIMS incident recorder and Primero;

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. 

Equal Opportunities
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. 

JOB REQUIREMENTS *

MINIMUM QUALIFICATIONS

•    Typically, a Bachelor's degree in Social Work or related fields. Equivalent combination of relevant education and experience may be substituted as appropriate.
•    Typically, 5+ year of relevant experience working in the field of social work.
•    Previous experience working with GBV survivors, solid experience in GBV case management, previous experience working in MHPSS is a plus.
•    Experience in working closely with community members throughout a program cycle
•    Experience in or understanding of program accountability principles
•    Knowledge of, respect and empathy for the communities we are working with
•    Commitment to championing community and partner points of view
•    Good interpersonal and influencing skills
•    Very good listening and facilitation skills – capable of managing and facilitating group discussions with program participants, local officials, partners and all levels of staff. 
•    Good capacity building skills, ability to provide technical oversight to a case management team. 
•    Familiarity with global case management guidelines and tools. 

ADDITIONAL TECHNICAL OR LANGUAGE REQUIREMENTS

Please note, for Lebanon-based roles, we are only able to accept applications from candidates who are eligible to work in Lebanon. Since the position is a national role, we are unable to progress applications that would require sponsorship

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.