Caseworker

RESPONSIBILITIES

Case Management

• Identifying and receiving case referrals through engaging with existing or new referral networks
• Connecting cases with the appropriate medical provider and/or humanitarian organisation, organising logistical support and residential care as appropriate
• Responsible for the ongoing management of the case including; accompanying beneficiaries to medical appointments, organising follow ups and general liaison with medical providers and/or humanitarian organisations
• Responsible for maintaining contact with the beneficiary, ensuring holistic support from case beginning to end. This includes establishing if there are any further needs which need to be addressed
• Assists with maintaining and creating a network of referral organisations and partnerships whilst boosting awareness or/and credibility for INARA

Administration

• Responsible for updating the case file, expenses incurred and any other administrative tasks on a timely and ongoing basis
• Responsible for managing petty cash which is used for case management

Reporting

• Reports to the Casework Coordinator on a regular basis
• Monthly casework reporting

Strategic

• Monitors the outcomes of beneficiary care and overall programme implementation, according to INARA’s objectives
• Participates in evaluating the impact of INARA’s programme

Working Environment

• Located in Beirut, the working environment will be a combination of both field and office based work
• There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above.

   

REQUIREMENTS

• Bachelor’s Degree, preferably in the field of social work, medical or child related areas
• Minimum two years’ relevant experience working in the humanitarian sector in Lebanon or elsewhere in the Middle East
• National position for Lebanese staff only

Essential

• Fluency in spoken Arabic and English, French is an asset
• Cultural sensitivity and adaptability to different environments
• Experience working frontline with vulnerable people in Lebanon or elsewhere in the Middle East
• Strong interpersonal, written and oral communication skills with an ability to communicate to a wide range of actors
• A demonstrable understanding of the current socio-political context and refugee crises in Lebanon and Syria
• Experience of financial management and a familiarity with administrative systems, including Microsoft Office
• Ability to multitask and strong organisational skills

Desirable

• Experience working with vulnerable children who have medical needs and corresponding knowledge of the principles and practices required when working with these children
• A demonstrable understanding of medical issues which arise out conflict situations
• Existing relationships within appropriate humanitarian organisations and/ or medical providers

Additional

Ability to work within INARA’s guiding principles