Medical Case Management Officer

Medical Case Management Officer is responsible for overseeing and coordinating both medical and psychosocial care and support services for patients. This role involves assessing patients’ medical and social needs, developing comprehensive care and treatment plans, and facilitating referrals to ensure access to appropriate services. The officer also conducts awareness sessions to promote health education and empower patients and their families with knowledge and resources. By collaborating with healthcare providers, internal teams, and external stakeholders, the officer ensures the delivery of high quality, beneficiary centered, and culturally sensitive services. As an integral part of a multidisciplinary team, the officer works to enhance patients’ health outcomes, overall well being, and long term resilience.

Key Responsibilities:

1. Assessment and Planning:

• Conduct comprehensive assessments of clients' physical, emotional, social, and financial needs.
• Develop individualized care plans in collaboration with clients, families, and relevant stakeholders.
• Regularly review and adjust care plans to ensure relevance and effectiveness.
• Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
• Facilitate crisis intervention planning, anticipating potential emergencies.
• Advocate for patients to ensure accurate identification and addressing of their needs.
• Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
• Demonstrate cultural sensitivity in the assessment and planning process.
• Stay informed about best practices through training and continuous professional development.

2. Coordination and Collaboration:

• Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
• Coordinate and liaise with external service providers to ensure a seamless continuum of care for clients.
• Double check the patients medical files that need surgeries, and consult a specialized physician if needed.
• Regularly review and adjust care plans to ensure relevance and effectiveness.
• Facilitate collaboration among different stakeholders involved in the client's care journey.
• Act as a central point of contact for information exchange between relevant parties.
• Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
• Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
• Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
• Ensure that all relevant parties are informed promptly of changes in care plans and patients' needs.
• Conduct outreach medical follow up or home visits if needed.
• Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
• Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.

3. PatientsSupport and Education:

• Provide emotional support and practical assistance to patients and their families throughout their care journey.
• Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
• Foster a supportive environment for patients to actively participate in their care plans.
• Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
• Tailor support services to address the unique needs and preferences of each client.
• Collaborate with patients to set realistic goals and milestones within the care plan.
• Regularly assess clients' understanding of their health situation and adjust education efforts accordingly.
• Assist patients in navigating the healthcare system and accessing necessary services.
• Provide information on community support groups, workshops, or relevant events to enhance clients' well-being.
• Conduct awareness sessions to provide patients and their families with health education, guidance, and resources that promote informed decision-making and well-being.
• Foster a compassionate and empathetic approach to patient support, recognizing the emotional challenges they may face.

4. Documentation and Reporting:

• Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
• Document interventions, assessments, and coordination efforts in a systematic and organized manner.
• Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
• Ensure that all documentation aligns with INARA's standards and policies.
• Provide detailed and accurate information for internal and external reporting requirements.
• Collaborate with the administrative team to streamline documentation processes.
• Implement a robust filing system to retrieve and reference patients’ records as needed easily.
• Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
• Prepare reports for supervisory review, ensuring clarity and completeness.
• Communicate effectively with the team regarding any updates or changes in documentation procedures.
   

  Qualifications and Skills:

• Bachelor’s degree in Medical Social Work, Social Work, Psychology, Nursing, or a related field. A master's degree is a plus.
• Proven experience in Medical Case Management.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of local social services and healthcare resources.
• Familiarity with relevant laws and regulations governing patient care.
• Should be a native in Arabic, and have working proficiency in the English language.