On-call interpreter - Resettlement and Movement Management Division

Since the inception of IOM in 1951, movement operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at the IOM Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Sr. Movement Operations Officer, and under the direct supervision of the Operations Officer, the interpreter is responsible for providing communication between IOM staff members, beneficiaries, and/or selection mission personnel in a common language.

1. Support accurate communication in a common language during interviews and other meetings conducted in-person, by telephone, and/or by video conference by providing verbatim (word for word) interpretation services.

2. Provide interpretation services in the preferred language of the beneficiaries without paraphrasing, summarizing, omitting or adding information; always use the first person (I, me and my) and remain engaged during the interpretation session.

3. Maintain strict confidentiality during interpretation sessions and follow designated program procedures regarding the destruction or maintenance of written notes within the required timeframe (e.g. immediately after each interpretation session).
4. Remain objective, unbiased, impartial and neutral when providing interpretation services. Treat all parties to the conversation with courtesy, dignity and respect, regardless of their age, ethnicity, religion, political opinion, sex characteristics, gender, gender identity, gender expression, sexual orientation, disability or any other factors
5. Have an appropriate understanding of and sensitivity towards cultural practices and language differences that may exist between the parties to the conversation. Respect the use of proper pronouns that are preferred by the beneficiaries, when applicable.
6. Inform the Operations Officer if you are having difficulty understanding a party to the conversation or if a beneficiary or any other individual offers a bribe, threatens you or tries to influence your interpretation. Immediately inform the Operations Officer if you know the beneficiary personally or if you have ever met the individual at any point in the past.

7. Abide by IOM Standards of Conduct (IN/15), Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse (IN/234), IOM Data Protection Principles (IN/138), Policy for a Respectful Working Environment (IN/90), and Fraud Awareness and Prevention Guidelines (IN/70)

8. Participate in relevant training sessions on such topics as interpreting for international organizations, respectful terminology and the protection of program beneficiaries, and contribute to terminology lists as requested

9. Be available to be evaluated on the quality of your interpretation by a third party

10. Perform other duties as assigned