Medical Processing Clerk

III. Responsibilities and Accountabilities

1. Schedule refugees for medical examination using Medical MiMOSA Import Format, other sources of data and supervise a process of calling refugees.
2. Prepare master list of scheduled cases and distribute to concerned MHD staff.
3. Regularly update pipeline and staff table and submit to MHD managers.
4. Prepare medical documents for medical screening of refugees for different resettlement countries.
5. Schedule refugees list for pre-departure medical screening and supervise a process of calling refugees.
6. Assist in responding routine airlines/operations (OPS) queries.
7. Retrieve and collate travel requirements from MiMOSA for OPS according to the name list of a proflight.
8. Provide medical records of cases requiring medical escort for hand over to the medical escorts.
9. Prepare mail out lists and perform mail out for USRAP/non-USRAP cases.
10. Assist in maintaining weekly pipeline statistics related to health assessments, pre-departure medical screening and pre-embarkation check and update the records in MiMOSA.
11. Assist in drafting medical hold report every 2 weeks and submit to concerned
12. Performing such other duties as may be assigned by supervisors

IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

Behavioural

Accountability

• Accepts and gives constructive criticism

• Follows all relevant procedures, processes, and policies

• Meets deadline, cost, and quality requirements for outputs

• Monitors own work to correct errors

• Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

• Identifies the immediate and peripheral clients of own work

• Establishes and maintains effective working relationships with clients

• Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries

Continuous Learning

• Contributes to colleagues' learning

• Demonstrates interest in improving relevant skills

• Demonstrates interest in acquiring skills relevant to other functional areas

• Keeps abreast of developments in own professional area

Communication

• Actively shares relevant information

• Clearly communicates, and listens to feedback on, changing priorities and

procedures

• Writes clearly and effectively, adapting wording and style to the intended

audience

• Listens effectively and communicates clearly, adapting delivery to the

audience

Creativity and Initiative

• Proactively develops new ways to resolve problems

Leadership and Negotiation

• Convinces others to share resources

• Presents goals as shared interests

Performance Management

• Provides constructive feedback to colleagues

• Provides fair, accurate, timely, and constructive staff evaluations

• Uses staff evaluations appropriately in recruitment and other relevant HR

procedures

Planning and Organizing

• Sets clear and achievable goals consistent with agreed priorities for self

and others

• Identifies priority activities and assignments for self and others

• Organizes and documents work to allow for planned and unplanned handovers

• Identifies risks and makes contingency plans

Professionalism

• Masters subject matter related to responsibilities

• Identifies issues, opportunities, and risks central to responsibilities

• Incorporates gender-related needs, perspectives, and concerns, and

promotes equal gender participation

• Persistent, calm, and polite in the face of challenges and stress

• Treats all colleagues with respect and dignity

• Works effectively with people from different cultures by adapting to

relevant cultural contexts

• Knowledgeable about and promotes IOM core mandate and migration

solutions

Teamwork

• Actively contributes to an effective, collegial, and agreeable team

environment

• Contributes to, and follows team objectives

• Gives credit where credit is due

• Seeks input and feedback from others

• Delegates tasks and responsibilities as appropriate

• Actively supports and implements final group decisions

• Takes joint responsibility for team's work

Technological Awareness

• Learns about developments in available technology

• Proactively identifies and advocates for cost-efficient technology solutions

• Understands applicability and limitation of technology and seeks to apply it to appropriate work