- Provide day-to-day assistance to beneficiaries in the FAP Centre and excellent migrant service to applicants, in full compliance with the Service Standards;
- Assist and guide migrants in the completion of the online visa application form as per checklists, conduct completeness checks on all documentation and collect when required, biometric information;
- Complete questionnaires on behalf of applicants while ensuring the accuracy of the information and verifying the consistency of the information in the questionnaires with the documentation provided;
- Provide migrants with accurate information on time and distribute information sheets, Integration Handbook, and visa requirement checklists, assisting with telephone and e-mail inquiries from clients (including requirements for submitting visa applications); and informing clients of any changes to visa requirements or submission procedures;
- Organize the files of the applicants in the required order based on the instructions of the German Consular staff in IOM-designated folders for applicants to submit to the Consulate, and in full compliance with the IOM Service Standards;
- Maintain a high level of accuracy of data capture, by ensuring that the information collected and recorded in the case management system is correct, complete and updated at all time;
- Answer questions and provide remote guidance on form completion, visa requirements and general information to families and principle applicants, schedule appointments while ensuring the appointment system for applicants in FAP is operated effectively;
- Maintain records of all applications and contact with applicants and report these records periodically on time, inform management of any problems or issues immediately while regularly suggesting how to improve efficiency and service, take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data;
- Perform any other duties as may be assigned.
Intervention Sectors
Refugees
Location
- Lebanon
- Mount Lebanon
- Matn
- Rabiyeh
Application Deadline
Organisation
Salary Range
2500 to 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Please indicate in the email subject the position title you are applying for. COVID vaccination is a requirement.
Requires a Cover Letter?
Yes
Experience Requirements
2 to 3 years
Education Degree
Bachelor Degree
Education Degree Details
University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training & experience;
• Minimum 2 years of relevant professional experience in a similar setting & capacity.
• Previous work experience in international organizations and service industry companies would be an advantage
• Minimum 2 years of relevant professional experience in a similar setting & capacity.
• Previous work experience in international organizations and service industry companies would be an advantage
Arabic
Fluent
English
Fluent
French
Basic
Hide guidelines for wrong answers
No