Community Engagement Officer

The Community Engagement Officer will be responsible for providing direct support for the implementation of the Refugee Outreach Volunteer program across North Bekaa.  This will include coordination of trainings and capacity building, as well as day-to-day support and guidance for the ROVs, in collaboration with UNHCR counterparts.  The Community Engagement Officer will also coordinate the activities of ROVs in the field, providing information materials and holding meetings, in addition to ensuring ROV’s link to the broader Refugee Outreach Volunteer community and UNHCR-led trainings.  Finally, the Community Engagement Officer will conduct ongoing monitoring and evaluation of the ROV program. The Community Engagement Officer will report to the Protection Manager of North Bekaa.   Major Responsibilities: Major responsibilities of the Community Engagement Officer (not exhaustive) are listed below:1. Recruit, manage and coach the community outreach volunteers;2. Coordinate the activities of the volunteers through regular follow up and regular bi-weekly meetings;3. Provide the volunteers with on-going capacity buildings and organize trainings for them in coordination with UNHCR and IRC’s Protection Team Leader;4. Coordinate closely with the Information Officer and Protection Team Leader to make sure the volunteers are provided with updated information about available services to refugees;5. Act as a focal point for receiving and following up protection referrals identified by the volunteers;6. Handle all admin and finance matters related to the community outreach volunteers;7. Monitor and evaluate the work of the volunteers; and,8. Perform other duties, as needed or requested by the supervisor.Key Working Relationships: Position Reports to:  Protection Manager (North Bekaa)Position directly supervises:  approximately 30 ROVsIndirect Reporting:  NAOther Internal and/or external contacts: Internal: Protection Team Leader (North Bekaa), Legal Team Leader (North Bekaa), Security Focal Point (Bekaa); Senior Case Worker (Arsal)External: UNHCR Community Services Unit (Bekaa) Job Requirements: Education:  Completion of a Bachelor Degree Work Experience: 1. At least two years of prior professional experience in a similar post, preferably with an international organization.2. Good protection background and knowledge of refugee context. Demonstrated Skills and Competencies:Strong management and organizational skills.Excellent time management skills and ability to meet deadlines.Good interpersonal skills and ability to work as part of a team, as well as independently.Flexible and able to work in a dynamic and diverse environment.Must be computer literate (Microsoft Word and Excel). Language Skills:   Fluency in Arabic required, ability to communicate and write clearly in English strongly preferred. Working Environment:  Located in Zahle or Baalbek, the working environment will be predominately office-based (75%), with some field work (25%).