Data Management Officer

Background/IRC Summary:  The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home. Job Overview/Summary: The Data Management Officer will support implementation of this urban refugee focused project in Mount Lebanon governorate and the T5 area.  This project responds to the need to enhance response methodologies for refugees in non-camp settings, from the perspective of both more effective service delivery coordination and more accessible channels for the provision of feedback and dialogue on the quality of services delivered.  S/he will be directly responsible for supporting successful development and field testing of two technology-based tools in this regard, with the goal of ensuring on-time and on-budget tool development and refinement.  This support will comprise various tasks related to the entry, quality review, analysis and management of data on a cloud-based database with multi-channel input streams.  The Data Management Officer will report to the Project Manager – Urban Refugee Response Project, and benefit from collaborative support from the IRC’s regional ICT Solutions Architect. Major Responsibilities: This position incorporates the following primary responsibilities:  Contribute to design, field testing and refinement of data entry and management tools, including: Provision of feedback on tool requirements in contribution to the RFP process Provision of user feedback on tool back-end system interface Provision of input and feedback on planned field testing methodology Significant contribution to creation of guidance and awareness materials for public users of the tools Conducts testing of all tools prior to their finalization and approvals Create documentation and troubleshooting workflows Copy edit content to be submitted for publishing inline help tools Escalate feature and support requests to project manager as necessary. Track issues through to completion Compile and analyze user feedback regarding application usability and common issues Provide this data in useful formats to application developers and project managers Maintain accurate and up to date documentation in the service desk ticketing system for all assigned issues Create “How-To” documentation and training videos   Maintain quality standards for data entered through the tools:  Implement ongoing quality reviews of data entered through the multi-channel input tools, to ensure usability and regular updating Traige feedback and refer issues raised, as appropriate Conduct follow up with public users of tools by phone, in order to address data gaps in data provided Contribute to development of training materials on use of the tools by both public users and coordinating agencies   Scope of decision making:  The Data Management Officer will take independent action and make independent judgments within a clearly defined framework in order to facilitate implementation of the tasks and responsibilities listed above.  In general, these decisions will be routine and related to the execution of basic tasks.  The Data Management Officer will also contribute as required to decision making regarding the potential scope, need and targeting for future technology-related protection programming.  Contribution to this more strategic level of decision making will be based on the Data Management Officer’s insight into effective strategies for ensuring collection of relevant data and means of analyzing and packaging that data for use by related stakeholders.    Key Working Relationships: Position Reports to:  Project Manager – Urban Refugee Response Project Position directly supervises:  NA Indirect Reporting:  NA Other Internal and/or external contacts: Internal: Regional ICT Solutions Architect; ICT4P Officer; M&E Officer External:  NA Work Experience: At least 2 years experience in data management Experience contributing to the development of new data management tools is desirable Experience working for an international organization, especially in the humanitarian field, is desirable but not required Demonstrated Skills and Competencies: Excellent organizational skills, and great attention to detail Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment Familiarity with M&E system design and implementation is desirable Strong computer literacy, including proficiency in Microsoft Office 2007, is required Ability to provide quality trainings for new users to applications is desirable Proactive, flexible, team spirited and willing to learn Ability to live and productively work under stress and in insecure and harsh environments while maintaining a sense of humor Experience supporting custom-built internal applications serving hundreds of users A sense of personal ownership of the applications Pluses:  Familiarity with helpdesk ticketing systems Familiarity with a variety of line-of-business applications, such as financial, HR, supply chain and grants management systems Experience creating/editing video tutorials using Captivate, Camtasia or similar tools Ability to provide quality trainings for new users to applications Language Skills:  Fluent written and spoken Arabic is required, good written and spoken English is strongly desirable Working Environment:  Standard office work environment with some travel to field locations in Mount Lebanon governorate and Tripoli +5 area, as required.