It Manager

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home. Job Overview/Summary: Working under the supervision of the Supply Chain Coordinator based in Beirut with travel to IRC Lebanon program field sites as required, the IT Manager is a key position within Supply Chain and carries responsibility for the integrity of the IRC systems and policies. The IT Manager will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Lebanon offices. The IT Manager will lead the CP IT team and will work closely with the Supply Chain Coordinator and Regional ICT Coordinator and all program sectors to ensure proper ICT functioning and support. Major Responsibilities: Specific responsibilities include: IT Support - Provide Level 1 and Level 2 Support to Country Program Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 issues in  CP Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resource (international IT, management, vendor) as necessary. Installation & Configuration of: Servers, server operating system and software, desktop/laptop hardware and software, and peripherals. Local Area Network, wireless network, Layer 7 devices, Firewalls, essential network services peer-to-peer or client server architecture, as appropriate.   Windows 7 operating system image. Network Infrastructure & Systems planning & implementation for new offices Plan/Implement/Manage IT infrastructure/systems standards across all CP offices Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers and network resources. Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions. Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. Create and maintain IRC computer software/hardware inventory ensuring accuracy. Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc. Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects. Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity. Training, Evaluation, & Testing: Develop and implement user and support local staff training, including training on basic care and maintenance of computers and equipment for users. Test and evaluate new technology as required by HQ IT. Prepare and submit regular reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans. IT Asset Management Perform annual IT Audit for Lebanon CP as directed by global IT Maintain an updated IT Asset Registry, including software & licenses Policies & Protocols: Develop appropriate protocols for regular maintenance of all IRC computer related equipment. Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements in Region. Staff supervision and development: Provide technical supervision for IT staff in Lebanon Country Program by on-the-job support and coaching to promote harmonized program approaches and strategies. Coordinating between IT team members in CP and delegating tasks Building IT team capacity in Lebanon Country program by providing the needed IT technical training & assistance Ensure that performance objectives for IT staff are regularly reviewed and met. Personal Characteristics: Strong sense of personal integrity. Attention to detail. Strong supervisory skills. Ability to multi-task. Team spirit and problem solving abilities. Key Working Relationships: Position Reports to:  Supply Chain CoordinatorPosition directly supervises:  IT Officer Other Internal and/or external contacts: Internal: Supply chain team, Finance Team, Programs team External:  Service providers, Suppliers.          Professional Standards The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. Job REQUIREMENTS: CCNA course desired, MCSE or equivalent experience is required. At least four years of experience in IT profession Outlook experience required. Experience installing, configuring and managing both wired and wireless LAN, and firewalls. Computer imaging skills required.   Excellent communication and interpersonal skills required. Customer service experience Able to work independently within a team environment Working Environment:  The position will be based in Beirut with travel to Field Sites.