Case Worker – ECA Focal Point

INTERSOS is a non-profit humanitarian aid organisation that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organisations and the values and principles expressed within those codes. INTERSOS is recognised by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).
INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralised offices.

Job Purpose:

Act according to the guiding principles of GBV and Child Protection case management including: survivor centered approach, respect of confidentiality, prioritize according to safety concerns, ‘do not harm’,  ensure a non-discriminatory approach, act according to the best interest of the child, ensure accountability, respect professional boundaries and avoid conflict of interest;

1. Ensure that protection principles are understood, maintained and enforced;
2. Provide direct support and care for vulnerable case with protection concerns (including survivors of gender-based violence), including psychosocial support and case management.

Generic Duties:

1. Support in detecting, counseling and follow up individual cases identified during psychosocial activities by the team or referred by other agencies; or through community services and protection monitors where applicable.
2. Support in conducting psychosocial assessment of vulnerable cases, including environmental, emotional, behavioural, and social factors as well as resources and strengths that impact the individual well- being.
3. Ensure coordination and synergy with the main service providers in the area of intervention for prompt referral, follow up and information sharing.
4. Manage, fill, archive specific forms for cases profiling, referral and weekly reporting ensuring confidentiality, accuracy and timeliness;
5. .Be available to provide Basic Emotional support and Psychological First Aid for urgent cases.
6. Manage the hotline according to the internal procedures and under the PO CM supervision;
7. Work as ECA Focal Point, ensuring the provision of emergency cash assistance for the most vulnerable clients, according to the needs of the clients and prior ECA assessment (provided by relevant CW), the agreed criteria and the internal procedures and under the supervision of the Senior Case Worker and the PO.
8. Ensure monitoring and impact evaluation of ECA provided to PoC, compiling of ECA quarterly report
9. Ensure that data protection protocol and confidentiality is respected;
10. Be available to participate in meetings and trainings in and outside the centres including case management meetings and case conferences meetings or any other meetings when required by the Protection Officer.
11. Accomplish any other task not here listed if necessary to the projects achievement.

Other Specific Duties:

The Caseworker is responsible for the identification, assessment and psycho-social support to vulnerable women, boys and girls at risk approaching the INTERSOS community centers or being reached out trough protection monitoring and ROVs.

1. Ideally, a CW joins the protection monitoring team on visits to new locations. Home and field visits to new locations should always be done by at least two staff together. Follow up visits can be done by caseworkers alone as well, but this should be assessed on case by case basis.
2. SCWs receive referrals (from PO, protection monitoring team etc) and decide which caseworker will follow up. SCW will ensure equal division of workload, and will flag issues of overload of caseworkers with PO in advance
3. Compile monthly ECA tracking sheet
4. Conduct monthly monitoring and impact evaluation (follow up phone/visits survey) of ECA provided and compile data for monthly and quarterly ECA reports

Competencies:  (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum 1 year of relevant work experience (Protection, Case Management, or M&E).
• Computer literacy (Word, Excel)
• Reporting skills
• Driving License

Behavioural competencies:

• High confidentiality, respect and non-discrimination attitude.
• Teamwork
• Planning and Organizing
• Flexibility and adaptability
• Initiative
• Humanitarian motivation and commitment to INTERSOS values
• Respect of Intersos policies and procedures
• Ability to work under pressure
• Good interpersonal and  communication skills
• Willing to work extra hours and during the weekend if emergency cases arise
• Availability to frequent field visits across area