Case Worker/rov Focal Point

Job description   All INTERSOS employees and consultant are expected to perform their roles and responsibilities according to INTERSOS chart of values and code of ethics. The job description is mandatory for all position within INTERSOS and shall be signed by employee within the first week of employment.     Job Title        : Case Worker/ROV Focal Point Reports to       : Project Manager and Protection Manager Duty Station    : Mount Lebanon Position Type   : Full Time   Job Purpose: Lead and coordinate the INTERSOS ROVs Program under the supervision of the INTERSOS Project Manager and in strong coordination with the Donor Sub-Office.   Generic Duties:   Coordination of the ROVs Promote a participatory approach among the INTERSOS ROV in order to involve refugees’ representatives in the identification of needs and conducting service referrals, and implementation of outreach services, in developing a sense of community and strengthen community support systems. Lead the reporting of the INTERSOS ROV program implemented in assigned area. Communicate regularly with the ROVs teams for updates on achievements and challenges Support and manage a pool of ROVs in their daily activities; ensure distribution of tasks within the teams. In collaboration with the line manager, work closely with the other organizations in order to ensure smooth coordination. Organize period meetings with ROVs, at the district and regional level, to supervise activities, provide support, guidance and seek solutions to any issues identified. Disseminate information on refugee issues/assistance/services to ROVs, brief them on the information and ensure that it is effectively shared with communities. Undertake field visits to provide technical guidance and supervision as well as regularly monitoring of the progress of the ROVs project activities. Any other relevant Coordination activities as required.   Supervision of ROV activities Plan, Monitor and Supervise the activities of Refugees Outreach Volunteers  (ROVs) active in the INTERSOS Protection program in assigned area. Supervise and monitor the activities related to identification, follow-up and awareness raising implemented by the ROVs in accordance with the tools and procedures used by INTERSOS Act as a link between the ROV project and INTERSOS case management activities in assigned area, coordinate with Caseworkers on referrals and for technical support for ROVs. Establish and supervise small scale protection activities implemented by ROVs including planning, M&E, design, implementation, financial aspects and reporting for successful delivery.   Monitoring & Reporting Ensure accurate quality reporting on the ROVs activities, feeding into weekly and monthly reporting to be prepared by the Project Manager. Contribute to the drafting of internal and external reports (weekly, monthly, and quarterly) according to INTERSOS and donors requirements ensuring that reports are of a high quality and submitted on time. Transmit protection concerns reported by ROVs to Donor and other relevant actors in a timely and accurate manner. Support in entering data and provide/prepare update to ensure weekly and monthly overview of SGBV, PwSN & CP cases (gender, age, typology, referral, follow-up and cash assistance info to be included) and all cases referred by ROVs. Ensure the data-entry for the RAIS – Refugee Assistance Information Session and the monthly Donor report. Provide meeting minutes and data related to ROV participation in meetings/capacity building in a timely manner. Make sure the accuracy and secrecy of data entered into the case management services. Assist in ensuring that hardcopy project documents are available in digital document files for documentation purposes; Support in producing partial information reports originating from the data collection and analysis. Maintain regular and positive collaboration with the colleagues to harmonize approaches and methodologies of response, share challenges and best practices.   Coordination & Representation Proactively participate in protection and relevant INTERSOS coordination meeting at the national, regional and district level. Liaise with field-offices of humanitarian agencies and coordinate with Donor Sub-Office to ensure field concerns and challenges are brought to relevant stakeholders. Coordinate with Donor, Donor partners and other local and international organizations for the development and implementation of the ROV project. Organize and attend bi-lateral meetings with Donor to discuss the progress of the ROV project and flag any concerns. Facilitate ROV monthly meetings and meetings with other Donor partners.   ROV Capacity Development Promote regular ROVs mentoring and coaching sessions based on identified needs and gaps in coordination with Donor Organize and conduct trainings for ROVs on relevant protection topics. Coordinate with Donor to organize training for ROVs based on identified needs.     Other Specific Duties: (Can be adapted to the particularities of the job location and the requirement of the project. This section shall be revised whenever a new employee is hired).   Education: University Degree in Social Work or equivalent.   Competencies:  (Knowledge, Skills & Abilities) Professional Competencies: -      3 to 5 years of relevant work experience. -      Computer literacy (Word, Excel) -      Excellent Reporting skills -      Driving License   Behavioural competencies: -                     A high degree of flexibility -                     High confidentiality, respect and non-discrimination attitude. -                     Ability to work under pressure and meet deadlines. -                     Strong  interpersonal and  communication skills   Languages: -                     Fluency in spoken and written Arabic and English