Head of Base/Program Manager

INTERSOS is an international non-profit humanitarian organization founded in 1992. It works towards a world ofequality, justice, peace, and solidarity. To achieve this, INTERSOS supports people in living with dignity and safety,alleviating suffering and responding to their needs.
The mission of INTERSOS is to support people, families, and communities in areas most affected by crises aroundthe world, providing essential assistance to populations in life-threatening situations, including those affected byfamine, extreme poverty, disasters, and conflict.
INTERSOS began working in Lebanon in 2006 to support populations affected by the Lebanese-Israeli war. Since2013, it has been assisting vulnerable populations impacted by the Syrian crisis, including Syrian refugees and Lebanese host communities, delivering protection, shelter, WASH, and education assistance. Currently, INTERSOSis responding to the ongoing escalation of hostilities with Israel through emergency protection, shelter, and WASHinterventions. INTERSOS operates from three main bases—South (Tyre), Bekaa (Zahle), and Beirut and Mount Lebanon (Beirut)—as well as a shared office in the North, covering all governorates in Lebanon.

• General purpose of the position

The position includes two main components: programme management of INTERSOS’ portfolio in the Mount Lebanon and Bekaa/Baalbek areas. This entails overseeing projects implemented at base level, with programme deliverysupported by dedicated programme teams (led by Project Managers), and supervising functional roles responsible for the technical quality of programmes (Protection Manager) and monitoring and evaluation (MEAL Officer). In terms of programme management, the Programme Manager is responsible for overall management, including thefinancial administration of projects, and for overseeing the full implementation cycle, ensuring the achievement ofobjectives and results.
As part of the mission Senior Management Team (SMT), s/he will be responsible for identifying fundingopportunities and emerging needs, contributing to project design and proposal development, and representingINTERSOS in coordination mechanisms/forums at subnational level and with stakeholders at area level.

Any additional tasks strictly related to the role and necessary for the implementation of activities may also beassigned.

• Main responsibilities and tasks

Programme Management

• Ensures effective planning, implementation, monitoring, and evaluation of programmes at base level,including the timely delivery of project activities in line with targets set in project documents
• Ensures sound financial management of projects, in compliance with INTERSOS standards and donorregulations.
• Conducts regular meetings with programme and support staff (as needed) to follow up onimplementation, review targets against achievements, identify gaps, and define necessary adjustments.

Team Management & Human Resources

• Ensures effective management and coordination of project teams, including coordination across multipleprojects within the area of intervention.
• Conducts regular performance appraisals of supervised staff in line with internal regulations.
• Ensures timely recruitment of national staff in coordination with relevant support departments, inaccordance with INTERSOS policies.
• Ensures adherence to INTERSOS rules, regulations, Code of Conduct, and ethical values.
• Identifies and proposes capacity-building opportunities for national staff, maintaining oversight andreporting on trainings conducted and attended.

Financial Management

• Prepares and regularly updates financial plans.
• Verifies and approves purchases and payments in line with the budget and procurement plan.
• Regularly reviews bookkeeping entries in INTERSOS accounting systems, ensuring correct budgetallocation, expenditure tracking, and alignment with financial plans.
• Verifies expenditure lists prior to submission of interim and final financial reports.
• Holds final responsibility for the verification of all supporting documentation.

Monitoring, Evaluation and Reporting

• Ensures timely, high-quality reporting on project activities in line with donor and INTERSOS requirements,including analysis of impact at individual and community levels.
• Provides regular updates to the Head of Mission and Head of Programme on projects progress and anyidentified challenges, including achievements against targets, using INTERSOS monitoring tools (PAT).
• In coordination with the MEAL department, ensures the development of Monitoring and Evaluation plansand the implementation of MEAL activities for projects implemented at base level.

Project and Area Strategy, Reporting and Planning

• Contributes to the development of new projects and the overall programme strategy for the area ofintervention.
• Ensures high-quality inputs for monthly, interim, and final reports are submitted for projects implementedat base level, in line with donor requirements.
• Ensures a comprehensive vision of interventions in the area, strengthening complementarity acrossprojects.
• Closely collaborates with the Head of Base / Programme Manager for South to align interventions acrossdifferent areas of implementation, in particular for projects implemented across bases/multiple areas ofintervention.

Coordination and Representation

• Establishes and manages relationships with relevant stakeholders, including local authorities, andpartners.
• Ensures INTERSOS representation in relevant coordination forums at area level.
• Actively participates in working groups and coordination mechanisms.
• Engages in bilateral coordination with INGOs and NGOs to ensure complementarity, avoid duplication,and strengthen referral pathways.
• Ensures regular information sharing and coordination with the Head of Programme, Senior ManagementTeam (SMT) members and other relevant colleagues.

Base and Security Management

• Oversees coordination of support functions at base level.
• Ensures integration between programme and support departments through regular base managementmeetings and follow-up on action points.
• Oversees security management at base level in coordination with the Security and Liaison Officer, Securityand Liaison Manager, and Head of Mission.
• Ensures regular updates of the Comprehensive Planning Process (CPP) and other relevant securityguidelines and manuals for the BML and Bekaa base, as required by the Head of Mission.
• Contributes to the implementation of risk mitigation measures outlined in the CPP.

Professional Competencies:

• Minimum 7 years of relevant work experience with at least 3 years in managerial role,
• Knowledge of humanitarian and NGO principles.
• Very good knowledge of the project management cycle and experience in management.
• Deep knowledge of Protection programming integrated with Education, Shelter, WASH
• Good financial and budgeting understanding.
• Experience of working in a multicultural team environment.
• Experience of working in security challenging environments and adhering to security measures.
• MS proficiency (Microsoft Word, Excel, outlook...).
• Valid Driving License issued since more than 2 years.

Behavioural competencies:

• Teamwork
• Initiative
• Problem solving and decision making
• High level of planning and organizing; ability to manage multiple activities and meet deadlines
• Excellent communication skills
• Very good Interpersonal and Diplomatic Skills, and ability to negotiate on complex issues.
• High level of flexibility & adaptability
• Strategic vision
• Leadership: developing and motivating staffs
• Driving and achieving results
• Humanitarian motivation and commitment to INTERSOS values
• Respect of Intersos policies and procedures